Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Dedicated and focused Office Admin
who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Sales Representative trained in all aspects of customer relations, contract preparation and route management. Organized, detail-oriented and resourceful. Seeking ground-floor position with growing company.
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Strong problem solver
Strong interpersonal skills
11/2015 to Current
Weekend CounselorHASC Residence － Brooklyn, NY
One on one with special needs teens & children.
04/2015 to 11/2015
Customer Service ManagerThe Medical Supply Depot － Brooklyn, NY
Cold-called prospective customers to build relationship.
Greeted store customers promptly and responded to questions with knowledgeable service.
Completed documentation for product and service sales.
Filled out expense reports for accounting.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Generated high volume of referrals.
Updated database with customer and sales information.
Kept showroom professional and neat at all times.
Delivered products to customers in timely manner.
Established new customer accounts.
Informed management of special sales and service issues.
Evaluated competitors and performed market research.
Achieved $100,000 monthly sales goals.
01/2014 to 10/2015
CounselorWomen's League － Brooklyn, NY
Counselor for adults with special needs.
Liaised directly with customers to meet needs and maintain satisfaction.
Conducted 5 crisis counseling sessions each week.
Interviewed and assessed [Number] new clients each week.
Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
Worked with [Number] clients with co-occurring disorders.
Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
Worked with clinical psychiatrist to draft treatment plans for a caseload of [Number] patients.
Referred clients to outside social service providers to address psychiatric and personal issues.
Completed documentation for all clients attending group sessions.
Selected and recommended new instructional materials and programs for use in the substance abuse program.
Facilitated a weekly discussion group about relationship issues for men and women.
Pursued ongoing education and training opportunities to further develop professional skills.
Cultivated positive relationships with other mental health professionals, programs and associations.
Administered discipline appropriately and set limits for behavior.
Implemented therapeutic plans for each child and recorded child's progress in case file.
Built positive rapport with law enforcement officers, court officials and community service agencies.
Referred clients to other mental health resources in the community for further services.
Communicated regularly with family members and significant others during the treatment process.
Referred family members to outside support options to help them cope during times of increased stress.
Planned and ran [Event Name], an outreach event targeted at [Targeted audience].
09/2013 to 07/2014
Rehab ManagerMetropolitan Development Center － Brooklyn, NY
Prioritized project components and organized scopes.
07/2012 to 09/2012
CounselorCamp Romimu － Liberty, NY
counselor for boys with special needs
Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.
Acted as a role model for clients by exhibiting positive behaviors.
Developed individual educational plans designed to promote educational, physical and social development.
Supervised field trips to local parks, fire stations and zoos.
07/2011 to 09/2011
Administrative AssistantCamp Kaylie － Brooklyn, NY
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Handled all media and public relations inquiries.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Served as central point of contact for all outside vendors needing to gain access to the building.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed the day-to-day calendar for the company's senior director.
Created weekly and monthly reports and presentations.
Managed daily office operations and maintenance of equipment.
Planned travel arrangements for all executives and staff.
06/2010 to 06/2013
Rehab ManagerOhel Bais Ezra － Brooklyn, NY
Res-hab one on one
Bachelor of Arts: general college level coursesR' Barry Klein's Yeshiva College － Brooklyn, NY, USAEmphasis in Business Courses
Volunteer at JCCMP- assist other people who are searching for jobs - current
Counselor (great bedside manner, patient), Office (filing, data entry, phone- HELP DESK: good communication; advanced problem-solving; great organizational skills, enthusiastic people person)
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Companies Worked For:
The Medical Supply Depot
Metropolitan Development Center
Ohel Bais Ezra
R' Barry Klein's Yeshiva College
Job Titles Held:
Customer Service Manager
Bachelor of Arts : general college level courses
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