Warehouse/Personal Shopper Resume Example
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WAREHOUSE/PERSONAL SHOPPER
Summary
Friendly, highly moivatated efficient worker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer service standards with strong skill in retaining information to provide effective issue resolution. Seeking an position that will further develop my skills, working knowledge and learnings.
Skills
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Experience
Emergency Rental Assistance Program | 04/2021 to CurrentGreenbrier - Portland , OR
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Updated and maintained rental agreement files and documents.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Kept relationships with tenants positive through open communication and proper handling of any concerns.
- Documented plans, findings and results and submitted to employers and insurance carriers.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
Covid Vaccination Customer Service Rep | 01/2021 to CurrentXtend Healthcare - STATE
- Informed customers about Coivd-19 procedures, processed applications and provided scheduling for the Vaccination.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, scheduling issues and inventory requirements to supervisors.
- Answered 30+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
Contact Tracing/Case Investigator | 10/2020 to CurrentHealth Department - City , STATE
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Act as primary point person to call people with a positive diagnostic test for Covid-19, provide support and gather information, including information about the disease.
- Triage and coordinate procedural protocol for isolation and quarantine Covid cases.
- Collect and record information into the comcare system.
- Coordinate tracking efforts with local Health authorities and refer high level cases to local resources.
Receptionist/Sales/Marketing | 07/2018 to CurrentYIUU - City , STATE
- Assessed customer needs and upsold products and services to maximize sales.
- Created Labels, contacted customers, process payments via online/Square app.
- Sold products to customers and marketing companies for future leads (i.e. Giveaways, emails, and marketing material).
- Kept track of inventory at shows to analyze what products sold better than others.
Warehouse/Personal Shopper | 12/2019 to 09/2020Amazon - City , STATE
- Provide every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Restock shelves with current merchandise in attractive displays to promote sales.
- Bag groceries carefully to keep products in perfect condition, separate fragile products and kept frozen and perishable foods cold or fresh.
Mentor/Precollege Tutor | 07/2019 to 09/2019Rutgers Future Scholars - City , STATE
- Assisted in teaching/tutoring students to develop skills necessary to score competitively on college entrance exams.
- Lead workshops and events intended to foster each student's academic, social, and personal development.
- Supervised students between classes, lunch, and dismissal.
- Prepared incoming students for college by improving college essays, completing applications, and resumes.
Receptionist | 09/2017 to 06/2018Saint Peter's Preparatory High School - City , STATE
- Answered/directed incoming phone calls to school faculty.
- Sorted mail parcel and prepared it for delivery to the dean's office and staff.
- Signed-in visitors, students, and teachers on a daily basis.
Certifications
- Covid-19 Contact Tracing, Johns Hopkins University - 2020
- Covid-19 Case Investigating, Rutgers University - 2020
Education
Alexander Anderson Center For Real Estate Edu - CityNJ/NY Real Estate License
Seton Hall University - - City,State | | BBABusiness Administration And Management, Expected in 05/2024
Saint Peter's Preparatory High School - - City | High School Diploma06/2019
- 3.5 GPA
- Ebony Club (President) 2014 -2019 - The ebony club Is a multicultural student union that is opened to all ethnic backgrounds. We strived to enlighten all on the African American experience. Member
- Adventure's Club (Advisor) 2014 – 2019 - The Saint Peter's Prep Adventure Club served as both a recreation and spiritual endeavor, taking trips both locally and internationally.
- Pax Christi (Vice president) 2014 – 2019 - Pax Christi seeks to live out the Gospel by engaging in community service and justice initiatives with the hope of building a more peaceful, just and sustainable world through the efforts of our members and in collaboration with other groups.
Volunteer Work
Global Leadership Adventures Dominican Republic
Global Leadership Adventures is a summer volunteer program for high school students, exclusively in authentic, non-tourist communities.
- Built homes with bottle building construction using plastic bottles into a highly insulated, robust, affordable building material.
- Worked alongside local families to help keep the local environment clean from open garbage sources.
- Painted the interior and exterior of schools, clinics, and other community buildings.
- Assisted in building a septic system for safer housing for rural Dominican families.
JusticeWorx – Trenton, NJ
The JusticeWorx inspires the next generation of leaders by creating programs to serve those in need and educate for justice in the Catholic tradition.
- Read books to adults with developmental disabilities.
- Assisted in their daily activities, feeding, washing, and taking care of them.
- Taught basic fundamentals with a daily recital of alphabets, games, exercises and color matching.
- Volunteered at daycare centers, soup kitchens, food pantries, and community gardening programs.
Brooklyn Jesuit Prep Middle School
- Helped kids with daily homework (Algebra, English, History, and Religion).
- Taught valuable life skills helping with high school and college.
- Worked alongside teachers to discipline and instruct kids on task.
Anti-Recidivism Coalition Los Angeles CA
The Anti-Recidivism Coalition (ARC) empowers formerly and currently incarcerated people to thrive by providing a support network, comprehensive services, and opportunities to advocate for policy change.
- Traveled to prisons and detention facilities across California to provide rehabilitative programming, hosted policy workshops, and brought hope to incarcerated men and women.
- Assisted in providing stable housing, life skills programming, therapy, and employment.
- Trained in public speaking, persuasive writing, and storytelling to ensure members are prepared and supported in sharing their personal testimony.
Other Volunteer Projects
Union Rescue mission
Local Soup Kitchen - Jersey City, NJ
Cardinal Manning Center in Los Angeles, CA
Homeboy Industries in Los Angeles, CA - Skid Row project
St. Francis Center in Los Angeles, CA - Summer Program with school
Pax Christi - 50 hours + (Club hours in a year)
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Resume Overview
School Attended
- Alexander Anderson Center For Real Estate Edu
- Seton Hall University
- Saint Peter's Preparatory High School
Job Titles Held:
- Emergency Rental Assistance Program
- Covid Vaccination Customer Service Rep
- Contact Tracing/Case Investigator
- Receptionist/Sales/Marketing
- Warehouse/Personal Shopper
- Mentor/Precollege Tutor
- Receptionist
Degrees
- Alexander Anderson Center For Real Estate Edu - City
Seton Hall University - City , State | BBA
Saint Peter's Preparatory High School - City | High School Diploma
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