Warehouse resume example

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Delivered rush merchandise on tight schedules to meet customer targets.
• Presented customers with bills and receipts and collected payments for goods delivered.
• Consulted with customers to gain feedback and address concerns with products or services.
• Resolved customer problems and complaints effectively by.
• Pulled and reviewed daily customer tickets to successfully fulfill orders.
• Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
• Identified and pursued opportunities to upsell additional products and services, bringing in extra revenue each month.
• Collected payment from customers, made change and provided receipts.
• Notified customers of potential late deliveries, which resulted in 55% decrease in calls to company support line.

• Helped customers find specific products, answering questions and offering advice.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Processed customer payments quickly and returned exact change and receipts.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Trained new employees in cashiering procedures, offering assistance in resolving any issues.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Learned roles of other departments to provide coverage and keep store operational.
• Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
• Served needs of as many as 200 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
• Increased sales 35% by suggesting specific purchases to customersz
• Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
• Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
• Received payments for products and issued receipts reflecting zero balances or additional payments required to bring accounts current.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

• Considered specific product requirements and accessibility when managing and organizing storage areas.
• Staged products between receiving, storage and shipping areas to accurately transfer items.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Maintained accurate and current order and shipment forms, inventory documentation and customer records.
• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
• Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
• Ensured damaged products were identified and removed when received.
• Counted and stocked merchandise as specified by inventory control log.
• Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
• Transferred materials weighing up to 100 lbs. from ground level to 10 inches in height.
• Sustained standing posture for extended periods of time over 13-hour shift.