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Ward Clerk Transcriber Resume Example

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WARD CLERK TRANSCRIBER
Summary
As an experienced administrative professional I am eager to bring to your department significant results; in quality initiatives, efficiencies, and department value. Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen. Performance driven, clerical professional with more than 10 years continuous advancement and expertise in a hospital setting. Highly analytical thinker with demonstrated ability to scrutinize performance improvement data. Strong leader who effectively motivates others and directs top-level strategic initiatives. Creative, dependable, and enthusiastic change agent with proven track record in improving department efficiencies and increasing quality service. Outstanding interpersonal communicator and works well under pressure.
Highlights

Customer Satisfaction Hyperspace; Health Connect (Kaiser Permanente Software) Microsoft Suite Software Emergin Orchestrator (Kaiser Permanente Software) Lotus Notes Mainframe (Kaiser Permanente Software)

  • Excel
  • Outlook
Accomplishments

I am able to handle the needs of 9 nurses and a charge nurse.

I am very organized and can multi task with no problem.

I don't bring my problems to work, I leave them at the door to be able to take care of family and my nurses.

Experience
Ward Clerk Transcriber
January 2008 to October 2014Kaiser Permanente － Irvine, CA
  • Processed transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
  • Answered and appropriately routed internal and external telephone calls.
  • Set up conference calls as needed.
  • Ordered materials and supplies for the unit.
  • Made follow-up appointments for patients as necessary.
  • In conjunction with Discharge Coordinator, organized transfers to skilled nursing facilities, including preparing discharge packets by printing relevant sections of the patients chart.
  • Arranged for special maintenance or repair of the unit's business equipment.
  • Assisted unit personnel in the use of the electronic medical record and other systems; acted as the unit resource for computer-related issues.
  • Greeted new patients and their families; oriented them in the unit.
  • Liaised between patients' family and other ancillary disciplines.
  • Updated the units' boards: white board, workplace safety, UBT, Employee of the month, Birthday, and managements FYI board.
  • Fall Prevention: Reconciled number of fall risks on the daily assignment sheet and the number of yellow fall magnets on patients' doors and informed the charge nurse of discrepancies.
  • Pressure Ulcer Prevention: maintained unit supplies of "Skin at Risk" signs.
  • Participated in hourly rounding to promote service excellence.
  • Teamwork is a major role specific behavior that is necessary in order to achieve optimal patient satisfaction therefore; communicated between the nurses and charge nurse and the doctors, including ancillary staff such as respiratory therapy and physical therapy.
  • Involved in multiple small tests of change in the unit.
  • From the planning of the model; implementing on the unit, recording data and analyzing the results.
  • Such as Pneumonia and Flu Vaccine, Fall Prevention, Pressure Ulcer Prevention to name a few.
Unit Secretary
May 2004 to April 2008Newnan Hospital － Newnan, GA
Switchboard Operator
January 2004 to January 2007Newman Hospital － Newnan, GA
  • Transcribed doctors' orders in the Intensive Care Unit.
  • Maintained patients' medical records by removing older lab reports and replaced with the updates.
  • Checked all patient rooms' supplies and replaced the missing supplies.
  • In Admissions I relieved on the Switchboard, as well as copied insurance cards, collected co- payments.
  • Mother Baby and the Emergency Room (E.R.).
Secretary
January 2003 to January 2004Ronnie Green Heart Center Northeast Georgia Medical Center － Gainesville, GA
  • Registered patients in the Emergency Room.
  • Collected payments and advised patients of outstanding balances.
  • Assisted in setting up payments for delinquent accounts.
  • Filed doctor and lab reports.
  • Entered doctors' orders while maintaining HIPPA compliance.
  • Answered phone and responded to patients call lights.
  • Transferred patients to various areas of the hospital.
  • Maintained office supplies.
Education
High School Diploma : Business, 1966Coral Park Senior High － Miami, FL, Dade
Certifications
Exploring Medical Language MedicalTerminology CPR/AED Performance Management Management Skills for Secretaries Powerful People Skills Take Charge Assistant Management Skills & Techniques for Supervisors
Skills

I am an excellent customer service person. I can handle stress. I know how to calm people and help staff with all they need. I get the job done. I am an achiever. I alway get my work done and will stay late to finish.


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Resume Overview

Companies Worked For:

  • Kaiser Permanente
  • Newnan Hospital
  • Newman Hospital
  • Ronnie Green Heart Center Northeast Georgia Medical Center

School Attended

  • Coral Park Senior High

Job Titles Held:

  • Ward Clerk Transcriber
  • Unit Secretary
  • Switchboard Operator
  • Secretary

Degrees

  • High School Diploma : Business , 1966

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