LiveCareer-Resume

waitress resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I know how to do schedules and I know how to manage I worked under my previous manager for over three years and I did store shopping for my manager and I don’t mind coming in when I’m needed I have experiences with a little of everything I am also a very quick learner

Skills
  • Point of Sale (POS) system operations
  • Safe food handling
  • High-volume dining
  • Menu memorization
  • Dining customer service
  • Regulatory compliance
  • Price memorization
  • Table setting arrangements
  • Seating assignment preparation
  • Dish preparation
  • Liquor, wine and food service
  • Menu knowledge
  • Food inspection
  • Check payment processing
  • Table Bussing
  • Buffet setup and takedown
  • Food safety understanding
Experience
08/2020 to 09/2020
Waitress Hilton Worldwide Helena, MT,
  • Increased sales of high margin menu items through effective upselling.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
04/2020 to 08/2020
Cashier Laz Parking Beverly, MA,
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Welcomed customers, offering assistance to help find necessary store items.
07/2018 to 01/2020
Attendant Laz Parking Binghamton, NY,

I handled a lot of paperwork and thousands of dollars I cashed out money and added money on whatever seats they needed and I checked other attendants paperwork and made sure everything was fine and numbers added up to previous shifts. I assistant managed.

  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Completed day-to-day tasks by leveraging knowledge of [Software].
  • Maintained cleanliness, neatness and organization of all areas.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Processed average of [Number] transactions each day to keep workflows moving smoothly.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Responded to questions about local area and company services.
  • Kept current on market and product trends to effectively answer customer questions.
  • Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
01/2018 to 07/2019
Housekeeping Fairview Health Services Minneapolis, MN,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Education and Training
Expected in 07/2014
High School Diploma:
West Lincoln High School - Lincolnton, NC
GPA:

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Resume Overview

School Attended

  • West Lincoln High School

Job Titles Held:

  • Waitress
  • Cashier
  • Attendant
  • Housekeeping

Degrees

  • High School Diploma

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