I know how to do schedules and I know how to manage I worked under my previous manager for over three years and I did store shopping for my manager and I don’t mind coming in when I’m needed I have experiences with a little of everything I am also a very quick learner
Skills
Point of Sale (POS) system operations
Safe food handling
High-volume dining
Menu memorization
Dining customer service
Regulatory compliance
Price memorization
Table setting arrangements
Seating assignment preparation
Dish preparation
Liquor, wine and food service
Menu knowledge
Food inspection
Check payment processing
Table Bussing
Buffet setup and takedown
Food safety understanding
Education and Training
West Lincoln High SchoolLincolnton, NCExpected in 07/2014 – –High School Diploma: - GPA:
I handled a lot of paperwork and thousands of dollars I cashed out money and added money on whatever seats they needed and I checked other attendants paperwork and made sure everything was fine and numbers added up to previous shifts. I assistant managed.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Completed day-to-day tasks by leveraging knowledge of [Software].
Maintained cleanliness, neatness and organization of all areas.
Resolved all customer issues to maintain high standards of customer satisfaction.
Processed average of [Number] transactions each day to keep workflows moving smoothly.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Responded to questions about local area and company services.
Kept current on market and product trends to effectively answer customer questions.
Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Leveraged [Software] to input and compile data gathered from various sources.
Answered [Number] calls per [Timeframe] to answer customer questions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Fairview Health Services - Housekeeping Minneapolis, MN, 01/2018 - 07/2019
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Requested maintenance orders to fix non-working equipment and address room damage.
Checked [Number] rooms per day to verify vacancies post-checkout.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
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