Waitress Resume Example

• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Operated cash register, collected payments and provided accurate change.
• Learned roles of other departments to provide coverage and keep store operational.
• Trained new team members in cash register operation, stock procedures and customer service.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Assisted with purchases, locating items and signing up for rewards programs.
• Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
• Welcomed customers, offering assistance to help find necessary store items.

I handled a lot of paperwork and thousands of dollars I cashed out money and added money on whatever seats they needed and I checked other attendants paperwork and made sure everything was fine and numbers added up to previous shifts. I assistant managed.

• Managed wide variety of customer service and administrative tasks to resolve customer issues.
• Completed day-to-day tasks by leveraging knowledge of [Software].
• Maintained cleanliness, neatness and organization of all areas.
• Resolved all customer issues to maintain high standards of customer satisfaction.
• Processed average of [Number] transactions each day to keep workflows moving smoothly.
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
• Responded to questions about local area and company services.
• Kept current on market and product trends to effectively answer customer questions.
• Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
• Welcomed guests, provided answers to questions, and anticipated guests' service needs.
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Leveraged [Software] to input and compile data gathered from various sources.
• Answered [Number] calls per [Timeframe] to answer customer questions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.

• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
• Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Requested maintenance orders to fix non-working equipment and address room damage.
• Checked [Number] rooms per day to verify vacancies post-checkout.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.