LiveCareer-Resume

waitress resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • Menu Memorization
  • High Energy and Stamina
  • Cool Under Pressure
  • Dining Room Cleaning and Upkeep
  • Verbal and Written Communication
  • PPE Guideline Compliance
  • Relationship Building
  • Conflict and Complaint Resolution
  • Service Oriented
  • Team Player
  • Ability to Lift 30 Pounds
Experience
05/2018 to 08/2019 Waitress Hyatt Hotels Corp. | Bonita Springs, FL,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
01/2015 to 03/2018 Medical Billing and Collections Specialist Air Methods | Potsdam, NY,
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Entered patient charges and payments into electronic health records.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Corrected, completed and processed claims for payer codes.
  • Protected medical office operations and integrity by keeping patient information confidential.
  • Processed refund requests and reconciled deposit and patient collections.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Attended provider meetings and workshops when appropriate.
  • Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Collected, posted and managed patient account payments.
  • Processed invoice payments and recorded information in account database.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Executed account updates and noted account information in company data systems.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Developed strong professional rapport with vendors and clients.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Reconciled codes against services rendered.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Maintained historical records by microfilming and filing documents.
  • Reviewed legal claims for accuracy and issues.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
01/2013 to 07/2015 Cashier Sc Fuels | Carson, CA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Trained new employees to perform duties.
Education and Training
Expected in 06/2015 to to MBC | Medical Billing Insurance Ameritech College of Healthcare, Draper, UT GPA:

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Resume Overview

School Attended

  • Ameritech College of Healthcare

Job Titles Held:

  • Waitress
  • Medical Billing and Collections Specialist
  • Cashier

Degrees

  • MBC

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