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Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Adaptable [Job Title] offering [Number] years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Responsible [Job Title] with [Number] years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude. Efficient [Job Title] offering [Number] years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operations. Sociable [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Dedicated [Job Title] with [Number] years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor. Experienced [Job Title] offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Hardworking [Job Title] with [Number] years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Goal-focused [Job Title] with [Number] years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service. Driven server with [Number] years of experience increasing [Type] sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson upsells [Number]% of patrons served, increasing earnings for restaurant and tips. Energetic [Job Title] bringing [Number] year background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory. Focused [Job Title] with over [Number] years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning. Customer-oriented [Job Title] with [Number] years of success creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction [Number]% by maintaining upbeat attitude, quickly attending to guests and [Action]. Self-motivated and dependable [Job Title] offering [Number] years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

Skills
  • Point of Sale (POS) system operations
  • Menu memorization
  • High-volume dining
  • Safe food handling
  • Sales Techniques
Experience
06/2019 to 10/2021
Waitress Marriott International Stone Mountain, GA,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of high margin menu items through effective upselling.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
02/2021 to 04/2021
Customer Service Cashier Total Wine Henderson, NV,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Distributed new merchandise efficiently to different departments.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Filled beverages and delivered food to customers by [Action].
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Processed customer payments quickly and returned exact change and receipts.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
07/2020 to 11/2020
Customer Service Cashier Total Wine Lewisville, TX,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Distributed new merchandise efficiently to different departments.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Filled beverages and delivered food to customers by [Action].
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Operated cash register, collected payments and provided accurate change.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Answered phone calls to assist customers with questions and [Type] orders.
Education and Training
Expected in 05/2020
High School Diploma:
Brownfield High School - Brownfield, TX
GPA:
Accomplishments
  • Realized [Result] in ongoing effort to boost revenue while reducing costs.
  • Consistently maintained high customer satisfaction ratings.
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
  • Negotiated with vendors, saving the company $[Amount] annually.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Exceeded sales goals by an average of [Number]% in [Year]
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-3a477020b/
Additional Information

i am a hard worker and willing to work full time hrs

Certifications
  • Certified [Job Title], [Company Name] - [Year]
  • Licensed [Job Title] - [Year]
  • [Area of expertise] License - [Year]

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Resume Overview

School Attended

  • Brownfield High School

Job Titles Held:

  • Waitress
  • Customer Service Cashier
  • Customer Service Cashier

Degrees

  • High School Diploma

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