LiveCareer-Resume

waitress resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Communicative customer service professional with over 10+ years of experience in service and support. motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities. Personable, friendly and solution-oriented team player offering expertise in conflict mediation, Dedicated to customer loyalty and satisfaction.

Skills
  • Customer Service
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Problem-Solving Abilities
  • Verbal and Written Communication
  • Inbound and Outbound Calling
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Adaptive Team Player
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Data Entry
  • Call Center Operations
  • Issue and Complaint Resolution
  • Credit Card Payment Processing
  • Customer Data Confidentiality
  • Retail Sales Customer Service
  • Call Documentation
  • Customer Account Management
  • English ans Spanish Fluency
  • Schedule Mastery
Experience
Waitress, 04/2021 to Current
Marriott InternationalLansdale, PA,
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Handled special customer requests for separate checks and menu substitutions.
  • Calculated accurate bill amounts and processed cash and credit card payments.
Customer Service Representative, 09/2015 to 08/2017
Wisconsin Physicians Service Insurance CorporationVA, State,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
Property Manager, 01/2009 to 08/2017
Ymca Kansas CityBlue Springs, MO,
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Built relationships with service vendors and submitted associated billing statements.
  • Facilitated tenant paperwork processing and verification.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Completed lease applications and verifications, notifying prospects of results.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Cashier Specialist, 03/2011 to 09/2015
The Home Depot IncCity, STATE,
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Offered every customer immediate and targeted attention to meet needs and promote credit card offerings.
Education and Training
High School Diploma: , Expected in 05/2008
Carlmont High School - Belmont, CA
GPA:
: , Expected in
Canada College - Redwood City, CA
GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:
Activities and Honors
  • Customer Service Institute of America
  • 10 homer awards (the home depot)
  • credit card specialist award (the home depot)

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Resume Overview

School Attended

  • Carlmont High School
  • Canada College

Job Titles Held:

  • Waitress
  • Customer Service Representative
  • Property Manager
  • Cashier Specialist

Degrees

  • High School Diploma
  • Some College (No Degree)

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