Waitress resume example with 1+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proactive waitressing with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.

Cheerful waitressing offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated managing expertise, including competitive offerings, pricing and market positioning.

  • Beverage preparation
  • Menu Memorization
  • High-Volume Dining
  • Wine Service
  • Point of Sale Knowledge
  • Food Preparation and Safety
  • Order Delivery Practices
  • Ordering Procedures
  • Table Setting Knowledge
  • Bill Computation
  • To-Go Order Preparation
  • Guest Seating Arrangements
  • Order Accuracy
  • Guest Relations Management
  • Daily Specials Memorization
  • Menu presentation
  • Cash Handling
  • Food running
  • Compliance standards
  • Hospitality service expertise
  • Performance improvement
  • Dining area maintenance
  • Sales expertise
  • Food station setup
  • Point of sale operation
  • Tax computing
  • Property and excise taxes
  • Mathematical calculations
  • Tax code knowledge
  • Local, state and federal tax returns
  • Payroll familiarity
  • Deductions listing
  • Tax return preparation
  • Federal and state tax returns
  • Employee performance evaluations
  • Staff Supervision
  • Consulting
  • Sales growth
  • Operations management
  • Negotiation
  • Cost Control
  • Staff Management
  • Business administration
  • Strategic planning
  • Employee scheduling
  • Training
  • Budgeting
  • Project Management
  • Leadership
  • Computer skills
  • Teamwork
  • Organization and Time management
  • 120 WPM typing speed
  • Office administration
  • Social media knowledge
  • Mail handling
  • Scheduling
Work History
06/2021 to Current Waitress Marriott International | College Park, GA,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers.
  • Prepared specialty desserts for customers for special occasions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
01/2021 to 07/2021 Manager Jbs Usa | Hyrum, UT,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Directed staff and managed annual capital budget.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored security and handled incidents calmly.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
12/2018 to 04/2019 Tax Preparer Micciantuono & Company | Newton, MA,
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Prepared tax returns for clients in Jackson Hewitt according to government regulations and requirements.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Oversaw team tax professionals handling up to 5 clients per year.
  • Interviewed 5 clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Prepared US, multistate and international tax returns for business clients.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Facilitated integration of modern tax software with client accounting software.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Facilitated communication between clients and tax authorities.
Expected in 03/2022 High School Diploma | Centre High School, Lost Springs, KS, GPA:

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Resume Overview

School Attended

  • Centre High School

Job Titles Held:

  • Waitress
  • Manager
  • Tax Preparer


  • High School Diploma

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