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waitress resume example with 3 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I have been working customer service for over 15 years. I have done everything from waitress to CNA, Med Certified Residential Aid, Call center agent, and keyholder. I am very experienced when it comes to working with customers and assisting them with whatever it is they need. I am a reliable, hard worker that goes above and beyond to help co workers meet the job requirements at the end of the day. I always have left a positive feedback with employers and customers and I have always had customers leave me with a positive experience. I am a quick learner and I love to work.

Accomplishments

    CNA- October 2012

    Riverledge Nursing Home/ Ogdensburg NY


  • trained through New York State board
  • worked in nursing home for a year
Skills
  • Food and Beverage Service
  • High-Volume Dining
  • Specials Promotion and Upselling
  • Bathroom Servicing
  • Conflict and Complaint Resolution
  • Menu Memorization and Presentation
  • Special Requests and Substitutions
  • Warm and Friendly
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Dining Room Cleaning and Upkeep
  • Order Accuracy and Delivery
  • Age Verification
  • Team Player
  • Beverage Preparation
  • Bussing Tables
  • Billing and Payment Processing
  • Stocking and Replenishing
  • Room Preparation
  • Shift Checklists
  • Customized Menus
  • Dining Room Monitoring
  • Table Setting Arrangements
  • Table Clearing
  • Dietary Restrictions
  • Accuracy and Efficiency
  • Taking Reservations
  • Station Preparation
  • Glassware Polishing
  • Phone Inquiries
  • Greeting and Escorting Guests
  • Dessert Preparation
  • Error Identification
  • Corrective Actions
  • Serving Customer Needs
  • Supply Replenishment
  • POS Inventory System Operation
  • Mixed Drinks Preparations
  • Courteous Phone Demeanor
  • Tableside Service
  • Food Preparation and Safety
  • To-Go Order Preparation
  • Course Suggestions
  • Register Preparation
  • Wine and Liquor Service
Work History
04/2019 to 12/2020 Waitress Hyatt Hotels Corp. | Aspen, CO,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
03/2018 to 04/2019 Retail Keyholder Skechers Usa Inc. | Hickory, NC,
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Opened and closed store at proper times for reliable services.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Rearranged racks and shelving based on seasonal planograms.
  • Assisted store cashiers during peak sales times.
  • Maintained confidentiality and security of sales records and operational reports.
  • Worked with store manager to create employee schedules.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
12/2017 to 04/2018 Customer Service Representative Gcp Applied Technologies | Houston, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
Education
Expected in 06/2005 to to High School Diploma | Thousand Islands High School, Clayton, NY GPA:
Certifications
  • CNA - Certified Nurse Assistant
  • Med Certified Residential Aid
  • SKIP trained
  • CPR trained
  • AED/ Heart difibulator

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Resume Overview

School Attended

  • Thousand Islands High School

Job Titles Held:

  • Waitress
  • Retail Keyholder
  • Customer Service Representative

Degrees

  • High School Diploma

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