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Waitress Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Sociable rockstar skilled at operating in fast-paced environments with demanding objectives for sales, service and quality! Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly work spaces, a great communicator, and someone that loves to have fun while working hard! I think I would be a great addition to your team.

Skills
  • Point of Sale (POS) system operations
  • Regulatory compliance
  • Price memorization
  • Sales Techniques
  • Customer service
  • Relationship management
  • Extensive team based experience
  • Social Media Coordinator
Experience
05/2017 to 09/2018 Waitress Traditions Spirits | Davis, OK,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
10/2018 to 06/2019 Customer Service Cashier Paradies Lagardère Travel Retail | Columbus, OH,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed returned items in accordance with store policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find store items.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
06/2019 to 02/2020 Ramp Worker Pennymac | Plano, TX,
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Drove truck safely to deliver items in original condition to destination.
02/2020 to 09/2020 Customer Service Sales Representative Balfour | City, STATE,
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Generated quotes, processed payments and documented customer communications.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Produced sales documents, finalized deals and filed records.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Reset store displays for special events and seasonal merchandise changes.
Education and Training
Expected in 05/2019 High School Diploma | Christian Educational Consortium , Louisville, GPA:
Expected in 02/2021 | Missionary Studies Youth With A Mission, Los Angeles, CA, GPA:
Volunteer History
  • Safe Passage (anti-trafficking ministry)
  • Abilities Ministry (mission team member)
  • Youth With A Mission (international homeless and anti-trafficking ministry)
  • GO Ministries (international team member- sports)

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81Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Christian Educational Consortium
  • Youth With A Mission
Job Titles Held:
  • Waitress
  • Customer Service Cashier
  • Ramp Worker
  • Customer Service Sales Representative
Degrees
  • High School Diploma