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Waitress Resume Example

Resume Score: 80%

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WAITRESS
Summary

Hardworking Waitress skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 2 years of experience.

Skills
  • Effective sales techniques
  • Safe food handling
  • Menu memorization
  • High-volume dining
  • Sales techniques
  • Menu knowledge
  • Effective customer upselling
  • Food safety understanding
Education and Training
Some College (No Degree)Brigham Young University - IdahoCity,State,Communications
High School DiplomaFirth High SchoolCity,State,05/2018
Experience
Company NameWaitress | City, State06/2018 to Current
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of key menu items through effective upselling.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Carried 5 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Partnered with team members to efficiently serve foodand beverages.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared salads and appetizers to back up kitchen staff.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
Company NameFood Service Worker | City, State11/2017 to 01/2018
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Cleaned work areas, equipment and utensils.
  • Prepared large batches of pizza food according to standard recipes.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Protected food from spoilage by storing according to safety procedures.
Company NameSandwich Artist | City, State
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Verified orders and bagged items for easy transport.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Answered guest questions, delivering most accurate and updated information available.
  • Executed all daily tasks and assisted other team members when needed.
  • Cleaned and maintained all food preparation stations.
  • Assisted customers, including answering questions and preparing orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
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Resume Overview

School Attended

  • Brigham Young University - Idaho
  • Firth High School

Job Titles Held:

  • Waitress
  • Food Service Worker
  • Sandwich Artist

Degrees

  • Some College (No Degree)
    High School Diploma

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