Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Point of Sale (POS) system operations
  • Check payment processing
  • Sales techniques
  • Conflict resolution
  • Customer friendly
  • Perform well in high-demand, fast-paced environments
  • Multi-line telephone skills
  • Meticulous and organized
  • Efficient and accurate
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Data entry
  • Technologically savvy
  • Multitasking and prioritization
  • Open and clear communicator
  • 52 WPM typing speed
  • Project coordination
  • Schedule and calendar management
  • Skilled in Microsoft
  • QuickBooka experience
  • Excel spreadsheets
  • Cash deposit preparation
  • Accounting skills
  • Expense reporting
  • Editing and proofreading
07/2018 to 03/2020 Waitress Cache Creek Casino Resort | Brooks, CA,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Increased sales of key menu items through effective upselling.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
12/2017 to 05/2019 Salon Manager Sport Clips | Gastonia, NC,
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Consulted with customers to understand needs and recommend professional services.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Consistently recognized by management for providing superior customer service.
  • Addressed customer problems quickly and according to service standards.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Resolved guest complaints.
  • Scheduled employees and oversaw customer appointment calendar.
12/2017 to 06/2018 Shampoo Technician Ritz Salon And Spa | City, STATE,
  • Shampooed customers before haircuts and answered basic questions about services and products to promote customer loyalty.
  • Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service.
  • Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
  • Sold products based on customer needs, scalp conditions and recommendations from supervisors.
  • Managed and updated shampooing, retail corner and hairdresser supply inventories to meet project demands.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Education and Training
Expected in 05/2018 High School Diploma | Joshua High School, Joshua, TX GPA:
  • Completed professional development in Cosmetology
  • 3.7 GPA
  • Citizenship Award Recipient
  • Cosmetology Club Member

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School Attended

  • Joshua High School

Job Titles Held:

  • Waitress
  • Salon Manager
  • Shampoo Technician


  • High School Diploma

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