Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Point of Sale (POS) system operations
Check payment processing
Sales techniques
Conflict resolution
Customer friendly
Perform well in high-demand, fast-paced environments
Multi-line telephone skills
Meticulous and organized
Efficient and accurate
Business operations understanding
Recordkeeping and bookkeeping
Data entry
Technologically savvy
Multitasking and prioritization
Open and clear communicator
52 WPM typing speed
Project coordination
Schedule and calendar management
Skilled in Microsoft
QuickBooka experience
Excel spreadsheets
Cash deposit preparation
Accounting skills
Expense reporting
Editing and proofreading
Experience
07/2018 to 03/2020WaitressCache Creek Casino Resort | Brooks, CA,
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Answered phones politely and promptly, accurately recording and confirming reservations.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Increased sales of key menu items through effective upselling.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
12/2017 to 05/2019Salon ManagerSport Clips | Gastonia, NC,
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Consulted with customers to understand needs and recommend professional services.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Created repeat business by developing long-term relationships with regular customers to increase client base.
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Consistently recognized by management for providing superior customer service.
Addressed customer problems quickly and according to service standards.
Managed all areas of salon operations, including appearance, performance and sales of products.
Placed inventory orders, monitored shelf stock and tracked expenses.
Resolved guest complaints.
Scheduled employees and oversaw customer appointment calendar.
12/2017 to 06/2018Shampoo TechnicianRitz Salon And Spa | City, STATE,
Shampooed customers before haircuts and answered basic questions about services and products to promote customer loyalty.
Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service.
Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
Sold products based on customer needs, scalp conditions and recommendations from supervisors.
Managed and updated shampooing, retail corner and hairdresser supply inventories to meet project demands.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Education and Training
Expected in 05/2018High School Diploma | Joshua High School, Joshua, TXGPA:
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