Goal-focused well-versed in many different settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize production to take advantage of every sales opportunity without sacrificing service. Competent and capable team member in FOH and BOH operations. Bringing ten plus years of experience with food service, and housekeeping, and six years as a full time nanny. I am extremely outgoing and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I am skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. It would be a pleasure to get the opportunity to work with you and your company!
- Positive person with an outstanding work ethic
- Work great with others, or by myself.
- Reliable
- People-oriented with excellent customer service
- Dependable
- Superior communication skills
- Ability to stay focused in high stress situations
- Organized
- Problem solving abilities
- Computer skills
- Fast learner
- DECA Member
- Competitive Cheerleading and Gymnastics all through high school.
Wytheville, VA, 04/2012 - 07/2013
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Calculated charges, issued table checks and collected payments from customers.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Checked order accuracy and food quality before delivering to customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Alice, TX, 08/2014 - 05/2016
- Calculated charges, issued table checks and collected payments from customers.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Increased sales of key menu items through effective upselling.
- Checked order accuracy and food quality before delivering to customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Watsonville, CA, 06/2015 - 12/2019
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Affectionately cared for multiple children, ages 5 to 12 for 6 years.
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
- Prepared healthy and well balanced meals and snacks for children.
- Helped children complete homework and special assignments daily to support academic performance.
- Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Promoted good behaviors by using positive reinforcement methods.
- Coordinated after-school activities and transportation for two children for practices and events.
- Regulated children's schedules to balance rest, learning and play.
- Sparked creativity and imagination by helping children discover new things each day.
- Calculated amount owed for services and collected payment from parents.
- Built relationships with children by regularly discussing school, friends and favorite activities.
- Scheduled doctor, dentist and haircut appointments.
- Followed routines to foster stability and structure in children's lives while parents were away.
Oakwood, GA, 06/2012 - Current
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Swept and vacuumed floors, hallways and stairwells.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Saved money in annual labor costs through being able to maintain a happy healthy work ethic and not having to hire on more employees.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Created checklists for daily stocking of housekeeping items to improve inventory management and prevent unnecessary trips to grocery store.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
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Resume Overview
School Attended
- Monarch High School
- Front Range Community College
Job Titles Held:
- Waitress
- Waitress
- Nanny
- Housekeeper
Degrees
- High School Diploma
- Some College (No Degree)
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