waitress resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Goal-oriented entrepreneur that is tech savy and a fast learner. I have demonstrated skills in dedicated support, organization and problem solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Capable, knowledgeable and ready to learn and grow.
Skills
Effective sales techniques
Point of Sale (POS) system operations
Relationship management
Service prioritization
Conflict and dispute resolution
Sales techniques
Regulatory compliance
Quality control
Product organization
High-energy attitude
Microsoft Office expertise
Inbound and outbound calling
Customer relations
Customer service
Technologically savvy
Quality assurance controls
Experience
03/2014 to Current
WaitressHilton Worldwide – Birmingham, AL,
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
11/2014 to 08/2015
Sales AssociateCity Wide – Dallas, TX,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Processed orders through system and coordinated product deliveries.
Negotiated and closed deals with minimal oversight.
Sold various products by explaining unique features and educating customers on proper application.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
06/2011 to 05/2013
ConcessionistIpic Entertainment – Delray Beach, FL,
Operated concession stand, greeted guests and maintained excellent food presentation.
Cooked hot foods, prepared salads, sandwiches and sliced fruits for consumption.
Operated and maintained concession equipment, including fountain machines, hot dog rollers, popcorn and cotton candy machines.
Informed customers of menu items and assisted with beverage and food recommendations.
Processed customers' orders by applying applicable discounts, completing cash and credit transactions and ringing in items to cash register.
Completed customer requests, drink and food orders.
Performed sanitation procedures such as washing dishes, mopping, sweeping and steaming counters.
Engaged in opening procedures such as, setting up drink machines, turning on fryers and prepping food and condiment stations.
Executed inventory control by restocking merchandise and completing weekly inventory sheets.
Maintained proper food safety by following and adhering to food sanitation procedures.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in 05/2020 to to
Associate of Science: Biology Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ GPA:
Expected in 05/2013 to to
High School Diploma: Westview High School - Avondale, AZ GPA:
Activities and Honors
-Treasurer in my sorority
-Actively helped organize philanthropic events and fundraisers
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Resume Overview
School Attended
Maricopa Community Colleges - Estrella Mountain Community College