Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Goal-oriented entrepreneur that is tech savy and a fast learner. I have demonstrated skills in dedicated support, organization and problem solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Capable, knowledgeable and ready to learn and grow.

  • Effective sales techniques
  • Point of Sale (POS) system operations
  • Relationship management
  • Service prioritization
  • Conflict and dispute resolution
  • Sales techniques
  • Regulatory compliance
  • Quality control
  • Product organization
  • High-energy attitude
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Customer relations
  • Customer service
  • Technologically savvy
  • Quality assurance controls
03/2014 to Current Waitress Hilton Worldwide | Birmingham, AL,
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
11/2014 to 08/2015 Sales Associate City Wide | Dallas, TX,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through system and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
06/2011 to 05/2013 Concessionist Ipic Entertainment | Delray Beach, FL,
  • Operated concession stand, greeted guests and maintained excellent food presentation.
  • Cooked hot foods, prepared salads, sandwiches and sliced fruits for consumption.
  • Operated and maintained concession equipment, including fountain machines, hot dog rollers, popcorn and cotton candy machines.
  • Informed customers of menu items and assisted with beverage and food recommendations.
  • Processed customers' orders by applying applicable discounts, completing cash and credit transactions and ringing in items to cash register.
  • Completed customer requests, drink and food orders.
  • Performed sanitation procedures such as washing dishes, mopping, sweeping and steaming counters.
  • Engaged in opening procedures such as, setting up drink machines, turning on fryers and prepping food and condiment stations.
  • Executed inventory control by restocking merchandise and completing weekly inventory sheets.
  • Maintained proper food safety by following and adhering to food sanitation procedures.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in 05/2020 Associate of Science | Biology Maricopa Community Colleges - Estrella Mountain Community College, Avondale, AZ GPA:
Expected in 05/2013 High School Diploma | Westview High School, Avondale, AZ GPA:
Activities and Honors

-Treasurer in my sorority

-Actively helped organize philanthropic events and fundraisers

-President of an academic society NSCS

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School Attended

  • Maricopa Community Colleges - Estrella Mountain Community College
  • Westview High School

Job Titles Held:

  • Waitress
  • Sales Associate
  • Concessionist


  • Associate of Science
  • High School Diploma

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