Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Polished and professional Hospitality team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty. I am very energetic and OCD, organization is my strong suit. I know my way around computer systems can be really good with calculations seeing how my family is filled with Finance Managers! I am a motivated young adult who would love a opportunity to be apart of your team!

Skills
  • Liquor regulations and compliance
  • Payment processing
  • Cash drawer balancing
  • Issue resolution
  • POS systems
  • Staff mentoring
  • Customer assistance
  • Customer greeting
  • Merchandise restocking
  • Scanner operations
  • Cash register operation
  • Product recommendations
Experience
12/2019 to Current Waitress/Assistant Manager Cache Creek Casino Resort | Brooks, CA,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 4-compartment sink.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Designed custom private function and banquet packages to accommodate groups of up to 55 including business dinners, sales presentations, club meetings, weddings and charity events.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Served average of 80 patrons daily at Little Italy restaurant with consistent recommendations for exceptional service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
  • Increased sales of key menu items through effective upselling.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 87%.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Prepared salads and appetizers to back up kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
08/2019 to 01/2020 Waitress Cache Creek Casino Resort | Brooks, CA,
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Minimized customer wait times by efficiently taking and filling over 55 orders each day.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
03/2016 to 01/2020 Waitress Mccoy's Building Supply | Aransas Pass, TX,
09/2018 to 07/2019 Cashier Sentry | City, STATE,
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed returned items in accordance with store policy.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Built relationships with strategic partners leading to business development opportunities.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Worked closely with front-end staff to assist customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 05/2019 High School Diploma | Sauk Prairie High School, Prairie Du Sac, WI GPA:

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Resume Overview

School Attended

  • Sauk Prairie High School

Job Titles Held:

  • Waitress/Assistant Manager
  • Waitress
  • Waitress
  • Cashier

Degrees

  • High School Diploma

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