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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

To ensure that my skills and experiences can be used properly, I commit to providing the best of my knowledge to the companies for which I am applying.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.

Trained in Cashier POS software and customer service.

Skilled at Costumer Service with dedication to efficiency and accuracy. Reliable, offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales.

Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Skills
  • I speak English , Portuguese and Spanish
  • I am very self motivated person, a team worker with high level of productivity
  • I have good costumer skills
  • I like to give the best of myself and I am a quick learner
  • Guest relations management
  • Cash handling expert
  • Performance improvement
  • Hospitality service expertise
  • Ordering procedures
  • Order accuracy
  • Order delivery practices
  • Accurate money handling
  • Point of sale knowledge
  • Sales expertise
  • Compliance standards
  • Guest relations
  • Communication skills
  • Cash Handling
Work History
08/2012 to 05/2017 Waitress Bluegreen Resorts | Memphis, TN,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
06/2006 to 02/2012 Waitress Bluegreen Resorts | Mesa, AZ,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Prepared beverages and filled food orders for customers.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
09/1999 to 10/2007 Sanitation Crew Sunset Grown | Oneida, NY,
  • Maintained neat, clean and sanitized work areas.
  • Reassembled production lines efficiently to restore production with minimal downtime.
  • Disassembled production lines fully to avoid any lingering materials, including breaking down equipment, removing parts and disconnecting piping.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
  • Implemented extra protections during seasons with higher risks of infections such as flu.
  • Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Satisfied customer needs on every call with knowledgeable service and quick responses.
  • Maintained safety standards by using appropriate protective gear and adhering to best practices.
06/2002 to 03/2006 Cashier Aramark Corp. | Fort Worth, TX,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked closely with Manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Requested official identification for tobacco or alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Trained as superviser and provided back-up coverage to provide customers with optimal support.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reviewed weekly sales circulars and monitored price changes.
Education
Expected in 12/1996 Associate in Physical Therapy | X-Ray Tech - Mammography Tech Instituto Iguacuano De Ensino, Brasil, GPA:
Expected in 12/1979 Associate Degree | English-as-a-Second-Language Education Centro De Cultura Anglo Americano - CCAA, , GPA:

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Resume Overview

School Attended

  • Instituto Iguacuano De Ensino
  • Centro De Cultura Anglo Americano - CCAA

Job Titles Held:

  • Waitress
  • Waitress
  • Sanitation Crew
  • Cashier

Degrees

  • Associate in Physical Therapy
  • Associate Degree

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