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Waitress Resume Example

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WAITRESS
Summary

Adaptable [Job Title] offering [Number] years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Hardworking [Job Title] with [Number] years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Goal-focused [Job Title] with [Number] years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Regulatory compliance
  • Effective customer upselling
  • Table setting arrangements
  • Service prioritization
  • Sales Techniques
  • Liquor, wine and food service
  • Safe food handling
  • Seating assignment preparation
  • Dining customer service
  • Check payment processing
  • Price memorization
  • Table Bussing
  • Wine pairings
  • Menu knowledge
  • Buffet setup and takedown
Experience
Company NameCity, StateWaitress01/2020 to 09/2020
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Increased sales of high margin menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Company NameCity, StateHostess02/2019 to 01/2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Completed end-of-day financial paperwork in [Number]-table restaurant efficiently using [Software].
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Answered telephone to provide dining information and take party reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Notified server after seating parties in section to facilitate prompt service.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Tracked seated guests and available seating using [System].
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Leveraged [Software] to collect reservation information and communicate updates to guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Answered questions about food and order statuses for waiting customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Company NameCity, StateHostess09/2016 to 11/2018
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Completed end-of-day financial paperwork in [Number]-table restaurant efficiently using [Software].
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Answered telephone to provide dining information and take party reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Notified server after seating parties in section to facilitate prompt service.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Tracked seated guests and available seating using [System].
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Leveraged [Software] to collect reservation information and communicate updates to guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Answered questions about food and order statuses for waiting customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Education and Training
Bachelor of Science:PsychologyKennesaw State University, City, State
Bachelor of Science:SociologyKennesaw State University, City, State
Bachelor of Science:PsychologyChattahoochee Technical College, City, State
High School Diploma05/2019Lassiter High School, City, State
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Resume Overview

School Attended

  • Kennesaw State University
  • Chattahoochee Technical College
  • Lassiter High School

Job Titles Held:

  • Waitress
  • Hostess

Degrees

  • Bachelor of Science : Psychology
    Bachelor of Science : Sociology
    Bachelor of Science : Psychology
    High School Diploma 05/2019

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