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Waitress Resume Example

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BS
WAITRESS
Professional Summary

Multi-talented Medical Coding Specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Work History
Company Name - Waitress City, State09/2014 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Displayed enthusiasm and promoted great service to customers, successfully increasing referrals and walk-in business.
Company Name - Breakfast Attendant City, State03/2018 - 11/2018
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Company Name - Telemarketing Sales RepresentativeCity, State07/2010 - 08/2013
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Attained $1000 in sales targets on monthly basis.
  • Assisted with training and orientation of new employees.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of 200 outbound and inbound calls per day.
  • Recorded contact information of customers and potential customers.
  • Performed cold calling and outreach to build sales pipeline.
  • Troubleshot any issues and escalated issues to proper department.
  • Displayed excellent sales skills and understanding of such skills.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Opened new accounts and documented personal, demographic and payment information in system.
Company Name - Collections Account RepresentativeCity, State09/2006 - 12/2010
  • Worked with account executives and assisted account associates to properly apply customer remittances.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Produced, distributed and tracked more than 20 monthly invoices for prominent business.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving debt and credit issues.
www.linkedin.com/in/bianca-stone-280112190

My linkedin account was created because I wanted a more professional profile other than facebook. I want people to take me more seriously, and by creating my linkedin account I can see the more business savvy and professional aspects of my career.

Skills
  • Upselling techniques
  • Hospitality service expertise
  • CPT Coding
  • Coding Certified
  • Useful in Microsoft Word, Excel, Spreadsheets
  • Medical Terminology
  • Data Entry
  • Medical Billing and Coding
  • Sales expertise
  • Accurate money handling
  • Knowledge of ICD-10, HCPCS,
  • Knowledge of EMR systems
  • Team Player, Incredibly detailed
  • HIPAA
  • Accounting
Education
05/2001Berwick High SchoolCity, StateHigh School Diploma
08/2020Institute of Medical And Business CareersCityCertification : Medical Billing And Coding Certified
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Resume Overview

School Attended

  • Berwick High School
  • Institute of Medical And Business Careers

Job Titles Held:

  • Waitress
  • Breakfast Attendant
  • Telemarketing Sales Representative
  • Collections Account Representative

Degrees

  • High School Diploma
    Certification : Medical Billing And Coding Certified

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