Waitress Resume Example
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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Multi-talented Medical Coding Specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
09/2014 to Current Waitress Healthcare Services Group | Corydon, IN,
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Displayed enthusiasm and promoted great service to customers, successfully increasing referrals and walk-in business.
03/2018 to 11/2018 Breakfast Attendant Onix Group | Kennett Square, PA,
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Cooked and served made-to-order omelets, french toast and pancakes.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
07/2010 to 08/2013 Telemarketing Sales Representative Tti, Inc. | Atlanta, GA,
- Answered calls, took messages and transferred calls to appropriate individuals.
- Attained $1000 in sales targets on monthly basis.
- Assisted with training and orientation of new employees.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 200 outbound and inbound calls per day.
- Recorded contact information of customers and potential customers.
- Performed cold calling and outreach to build sales pipeline.
- Troubleshot any issues and escalated issues to proper department.
- Displayed excellent sales skills and understanding of such skills.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
09/2006 to 12/2010 Collections Account Representative Accelerated Financial Solutions | City, STATE,
- Worked with account executives and assisted account associates to properly apply customer remittances.
- Performed targeted collections on past due accounts aged over 30 days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Produced, distributed and tracked more than 20 monthly invoices for prominent business.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving debt and credit issues.
Education
Expected in 05/2001 High School Diploma | Berwick High School, Berwick, LA
Expected in 08/2020 Certification | Medical Billing And Coding Certified Institute of Medical And Business Careers, Erie, PA,
www.linkedin.com/in/bianca-stone-280112190
My linkedin account was created because I wanted a more professional profile other than facebook. I want people to take me more seriously, and by creating my linkedin account I can see the more business savvy and professional aspects of my career.
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Resume Overview
School Attended
- Berwick High School
- Institute of Medical And Business Careers
Job Titles Held:
- Waitress
- Breakfast Attendant
- Telemarketing Sales Representative
- Collections Account Representative
Degrees
- High School Diploma
- Certification
