Waitress Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-talented Medical Coding Specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Upselling techniques
  • Hospitality service expertise
  • CPT Coding
  • Coding Certified
  • Useful in Microsoft Word, Excel, Spreadsheets
  • Medical Terminology
  • Data Entry
  • Medical Billing and Coding
  • Sales expertise
  • Accurate money handling
  • Knowledge of ICD-10, HCPCS,
  • Knowledge of EMR systems
  • Team Player, Incredibly detailed
  • Accounting
Work History
09/2014 to Current Waitress Healthcare Services Group | Corydon, IN,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Displayed enthusiasm and promoted great service to customers, successfully increasing referrals and walk-in business.
03/2018 to 11/2018 Breakfast Attendant Onix Group | Kennett Square, PA,
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
07/2010 to 08/2013 Telemarketing Sales Representative Tti, Inc. | Atlanta, GA,
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Attained $1000 in sales targets on monthly basis.
  • Assisted with training and orientation of new employees.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of 200 outbound and inbound calls per day.
  • Recorded contact information of customers and potential customers.
  • Performed cold calling and outreach to build sales pipeline.
  • Troubleshot any issues and escalated issues to proper department.
  • Displayed excellent sales skills and understanding of such skills.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Opened new accounts and documented personal, demographic and payment information in system.
09/2006 to 12/2010 Collections Account Representative Accelerated Financial Solutions | City, STATE,
  • Worked with account executives and assisted account associates to properly apply customer remittances.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Produced, distributed and tracked more than 20 monthly invoices for prominent business.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving debt and credit issues.
Expected in 05/2001 High School Diploma | Berwick High School, Berwick, LA GPA:
Expected in 08/2020 Certification | Medical Billing And Coding Certified Institute of Medical And Business Careers, Erie, PA, GPA:

My linkedin account was created because I wanted a more professional profile other than facebook. I want people to take me more seriously, and by creating my linkedin account I can see the more business savvy and professional aspects of my career.

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Berwick High School
  • Institute of Medical And Business Careers
Job Titles Held:
  • Waitress
  • Breakfast Attendant
  • Telemarketing Sales Representative
  • Collections Account Representative
  • High School Diploma
  • Certification

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