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Waitress Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Qualified customer service skills that I have mastered while working in the food industry for more than 15 years. I am responsible and professional under pressure.

Skills
  • Point of Sale (POS) system operations
  • Menu memorization
  • Safe food handling
  • High-volume dining
  • Effective sales techniques
  • Special dietary requirements
  • Menu knowledge
  • Sales techniques
  • Table setting arrangements
  • Conflict and dispute resolution
  • Liquor, wine and food service
  • Check payment processing
  • Effective customer upselling
  • Buffet setup and takedown
  • Food inspection
  • Regulatory compliance
  • Dish preparation
  • Hors d'oeuvres service
  • In-depth food and wine knowledge
  • Seating assignment preparation
  • Bussing expertise
  • Dining customer service
  • Food safety understanding
  • Relationship management
  • Prompt table clearance
  • Price memorization
Experience
05/2015 to 03/2020
Waitress Hilton Worldwide Beckley, WV,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Checked order accuracy and food quality before delivering to customers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
07/2009 to 04/2015
Waitress Hilton Worldwide Carrollton, TX,
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared salads and appetizers to back up kitchen staff.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
02/2005 to 06/2009
Waitress Hilton Worldwide College Station, TX,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Education and Training
Expected in 04/1988
Associate of Arts: Mechanics
Aridas Estevez Sanchez College - Cuba,
GPA:
Certifications

I have my certificate from Responsible Training about Florida Food Handler Course etc 2017.

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Resume Overview

School Attended
  • Aridas Estevez Sanchez College
Job Titles Held:
  • Waitress
  • Waitress
  • Waitress
Degrees
  • Associate of Arts

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