Waitress Resume Example Company Name

WAITRESS

Summary

Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Hardworking server skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field with three years of experience.

Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic.

Skills

Safe food handling
Menu memorization
High-volume dining
Special dietary requirements
Price memorization
Regulatory compliance
Food safety understanding
Table setting arrangements
Prompt table clearance
Relationship management
Menu knowledge
Liquor, wine and food service
Dining customer service
Check payment processing

Bussing expertise
Service prioritization
Leadership qualities
Training experience
Communication
Empathy
Learning agility
Gratitude
Problem solving
Teamwork
Active listening
Customer service
Social skills
Patience

Experience

Waitress
City, StateCompany Name/Jan 2020 to Current

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Arranged each place setting attractively using clean, chip-free plates and utensils.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times.
Calculated charges, issued table checks and collected payments from customers.
Completed opening and closing checklists, including emptying trash, polishing glasses and polishing silverware.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Partnered with team members to efficiently serve food and beverages.
Answered phone inquiries, scheduled and confirmed reservations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Cleaned when all tables were checked on, and stayed within view of tables for service.
Bussed tables in my section and in others when needed.
Made sure all tables had water.

Restaurant Busser
City, StateCompany Name/Aug 2017 to Current

Monitored customer movements and quickly cleared empty tables for future customers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Greeted guests with friendliness and professionalism.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Offered product samples, answered questions and suggested products.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Supported serving staff in delivering accurate and well-presented food orders.
Backed up cashier staff to process customer orders and payments.
Managed inventory of dining room products, including condiments, linens and flatware.
Applied proactive and resourceful nature to create pleasant guest experiences.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.

Drive-Thru Cashier
City, StateCompany Name/Jul 2019 to Oct 2019

Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Kept drive-thru station well-stocked and organized to meet all customer needs.
Capitalized on slow periods to restock supplies, clean counters and remove trash.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.

Restaurant Hostess
City, StateCompany Name/Apr 2019 to Jul 2019Issabella

Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Checked dining and serving areas every fifteen minutes to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than ten guests, including coordinating menus and preparing tables.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Monitored dining area to assess server capacity and accurately estimate wait times.
Answered telephone to provide establishment information and take party reservations.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, gathered phone numbers and or location.
Answered phone inquiries, scheduled and confirmed reservations.
Notified servers after seating parties in section for prompt service.
Communicated with servers about new tables, changes in food availability and customer comments.
Answered customers' questions about hours, seating, current wait time and other information.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Enhanced guests' experiences by fulfilling special requests during visits.
Guided guests to appropriate seating for party size, provided with menus and water.
Greeted guests and sat customers at tables or in waiting areas.
Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.

Education and Training

GEDOkanogan High SchoolJun 2019City, State

Issabella Velasquez References

Professional:

Amanda Vance

Bartender and Supervisor

Sun Mountain Lodge

Winthrop, Washington 98862

Phone number: (509) 429-1759

email: amanda333509@gmail.com

Susan Durnell

Waitress

Sun Mountain Lodge

Winthrop, Washington 98862

Phone number: (509) 449-2511

email: s.durnell@yahoo.com

Barbara Moschetti

Previous Food & Beverage Manager

Sun Mountain Lodge

Winthrop, Washington 98862

Phone number: (509) 996-4766

Cell number: (509) 860-2338

Hannah Hafsos

Waitress

Sun Mountain Lodge

Winthrop, Washington 98862

Phone number: (509) 341-4422

email: hannahhafsos8@gmail.com

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Waitress Resume Example

Resume Score: 80%

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