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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 4 years of restaurant experience and drive for performance in all areas.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Safe food handling
  • Effective sales techniques
  • Menu memorization
  • Organization
  • Money handling
  • Sales techniques
  • Service prioritization
  • Customer service
  • Able to stand for 15 hours
Experience
11/2019 to 06/2020
Waitress Holiday Retirement Westland, MI,
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
06/2017 to 06/2020
Ice Cream Scooper Towne Park Ltd. Milwaukee, WI,
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Assisted customers, including answering questions and preparing orders.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Resolved [Type] issues quickly to satisfy customers and reduce wait times.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Tailored orders to address customer allergies and gluten concerns.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Executed all daily tasks and assisted other team members when needed.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
01/2020 to 03/2020
Cashier Riebes Auto Parts Llc Oroville, CA,
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in 2019
: Communications
Indiana University of Pennsylvania - Indiana, PA
GPA:
  • Hawk Talk Member
Expected in 2022
: Cinema Tv Media Production
Kutztown University of Pennsylvania - Kutztown, PA
GPA:
  • Minor in Social Media Marketing
  • Dean's List Honoree Spring 2020
  • Catwalk Cartel Member
  • 3.75 GPA
Expected in 06/2017
High School Diploma:
Jim Thorpe Area High School - Jim Thorpe, PA
GPA:

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Resume Overview

School Attended

  • Indiana University of Pennsylvania
  • Kutztown University of Pennsylvania
  • Jim Thorpe Area High School

Job Titles Held:

  • Waitress
  • Ice Cream Scooper
  • Cashier

Degrees

  • High School Diploma

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