Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 4 years of restaurant experience and drive for performance in all areas.
Skills
High-volume dining
Point of Sale (POS) system operations
Safe food handling
Effective sales techniques
Menu memorization
Organization
Money handling
Sales techniques
Service prioritization
Customer service
Able to stand for 15 hours
Experience
11/2019 to 06/2020
WaitressHoliday Retirement – Westland, MI,
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
06/2017 to 06/2020
Ice Cream ScooperTowne Park Ltd. – Milwaukee, WI,
Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
Informed shift leaders or management of any obstacles or issues during each shift.
Used POS system expertise to complete sales transactions with accuracy and efficiency.
Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
Organized food preparation stations and replenished supplies to maximize efficiency.
Assisted customers, including answering questions and preparing orders.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
Created food displays according to established standards, replacing dated products with fresh.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Resolved [Type] issues quickly to satisfy customers and reduce wait times.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Tailored orders to address customer allergies and gluten concerns.
Processed payments on cash register and counted back bills and change to patrons.
Provided exceptional service that reflected restaurant standards and core values.
Counted cash drawer at end of shift and prepared bank deposits.
Executed all daily tasks and assisted other team members when needed.
Warmly greeted visitors to promote great customer service and positive ordering experience.
01/2020 to 03/2020
CashierRiebes Auto Parts Llc – Oroville, CA,
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Welcomed customers, offering assistance to help find necessary store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in 2019
: Communications Indiana University of Pennsylvania - Indiana, PA GPA:
Hawk Talk Member
Expected in 2022
: Cinema Tv Media Production Kutztown University of Pennsylvania - Kutztown, PA GPA:
Minor in Social Media Marketing
Dean's List Honoree Spring 2020
Catwalk Cartel Member
3.75 GPA
Expected in 06/2017
High School Diploma: Jim Thorpe Area High School - Jim Thorpe, PA GPA:
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