Waitress Resume Example
Love this resume?Build Your Own Now
WAITRESS
Summary
Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 4 years of restaurant experience and drive for performance in all areas.
Skills
- High-volume dining
- Point of Sale (POS) system operations
- Safe food handling
- Effective sales techniques
- Menu memorization
- Organization
- Money handling
- Sales techniques
- Service prioritization
- Customer service
- Able to stand for 15 hours
Education and Training
Indiana University of PennsylvaniaCity,State,Communications, 2019
- Hawk Talk Member
Kutztown University of PennsylvaniaCity,State,Cinema Tv Media Production, Expected in 2022
- Minor in Social Media Marketing
- Dean's List Honoree Spring 2020
- Catwalk Cartel Member
- 3.75 GPA
High School DiplomaJim Thorpe Area High SchoolCity,State,06/2017
Experience
Company NameWaitress | City, State11/2019 to 06/2020
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Company NameIce Cream Scooper | City, State06/2017 to 06/2020
- Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
- Informed shift leaders or management of any obstacles or issues during each shift.
- Used POS system expertise to complete sales transactions with accuracy and efficiency.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
- Organized food preparation stations and replenished supplies to maximize efficiency.
- Assisted customers, including answering questions and preparing orders.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
- Created food displays according to established standards, replacing dated products with fresh.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Resolved [Type] issues quickly to satisfy customers and reduce wait times.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Tailored orders to address customer allergies and gluten concerns.
- Processed payments on cash register and counted back bills and change to patrons.
- Provided exceptional service that reflected restaurant standards and core values.
- Counted cash drawer at end of shift and prepared bank deposits.
- Executed all daily tasks and assisted other team members when needed.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Company NameCashier | City, State01/2020 to 03/2020
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed customer payments quickly and returned exact change and receipts.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Clear contact info
Resume Overview
School Attended
- Indiana University of Pennsylvania
- Kutztown University of Pennsylvania
- Jim Thorpe Area High School
Job Titles Held:
- Waitress
- Ice Cream Scooper
- Cashier
Degrees
- High School Diploma
