Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Been experienced in waitressing for a number of eight years. Highly experienced in costumer Service and problem solving. Have dealt with office work. Experienced in payroll and dealing with back office equipment. Adaptable to learning in new environments and learning new systems to maintain a fast and upbeat setting for others. Sociable employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables/desk, making personalized recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

  • Menu memorization
  • High-volume dining
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Menu knowledge
  • Safe food handling
  • Check payment processing
  • Price memorization
  • Dining customer service
  • Table Bussing
  • Relationship management
  • Food safety understanding
  • Food inspection
  • Table setting arrangements
  • Seating assignment preparation
  • Sales Techniques
  • Dish preparation
  • Service prioritization
Waitress, 05/2018 to Current
Life Care Centers Of AmericaFarmington, NM,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Processed customers' payments and provided receipts.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Greeted newly seated guests quickly and efficiently.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Rearranged tables and chairs, located or rolled extra silverware and made room to prepare for large groups.
  • Entered customer food orders into computer system.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Trained new employees to perform duties by showing how to greet guest, take payment and learn the system.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Sent orders to kitchen staff by inputting orders through server tablet.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided items requested by customers, including sauces and drink refills.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Monitored customer movements and quickly cleared empty tables for future customers.
Assistant, 07/2019 to 12/2020
EricssonStockholm, ME,
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Monitored sales performance data, updating spreadsheets with information to assist review and analysis.
  • Organized personal tasks to free up executive to handle professional matters.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Routed agreements, contracts and invoices through signature process.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained positive working relationship with fellow staff and management.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout office.
Hostess/Server, 06/2013 to 08/2019
Sands Of KahanaLa Quinta, CA,
  • Processed customers' payments and provided receipts.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
Cashier, 10/2018 to 01/2019
Kirklands'sCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Received payments for products and issued receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
High School Diploma: , Expected in 05/2013
Patriot High School - Jurupa Valley,

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  • High School Diploma

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