Motivated waitress with 4 years experience successfully serving customers in busy restauranants. Committed to providing helpful and fast service to the guest and always being polite to the customers. Show active listening skills to ensure customer satisfaction. High volume dining, customer service and cash handling background.
Skills
Waitress (4 years)
Restaurant Server (4 years)
Busser
POS (4 years)
Customer Service (4 years)
Cash Handling (4 years)
Food tray carrying
Wine service
Stocking and replenishing
Communication skills
High-volume dining
Point of sale knowledge
Dining area cleanliness
Daily specials memorization
Patient and compassionate
Bilingual English/Spanish
Attentive
Work History
03/2017 to 03/2020
WaitressMarriott International – Peabody, MA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Used cash registers and credit card machines to cash out customers, handling up to $50-500 in cash per event.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
11/2019 to 03/2020
Lobby Attendant/HousekeeperCongress Hall Hotel – City, STATE,
Greeted customers with smile and provided friendly, knowledgeable service.
Loaded, unloaded laundry from the Sea Spa daily
Contributed to team results in fast-paced work environments.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment consistently when very busy.
Kept building entryway's glass clean and polished for professional presentation.
Established and maintained clean and comfortable environments at the hotel buildings by vacuuming, cleaning windows and dusting.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Disposed of trash and recyclables each day to avoid waste buildup.
Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents.
Moved chairs and desks around rooms to clean behind and underneath furniture. Dusted all furniture and fixtures thoroughly and carefully.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Responded immediately to calls from personnel over the radio we carried on us and delivered quality customer service to address urgent needs and cleaning requests.
Used time management and efficient cleaning methods to meet deadlines.
Worked on a team of 3 staff members to service the daily duties to maintaina a clean and comforting environment at Congress Hall.
03/2014 to 03/2017
BusgirlThe Lobster House Restaurant – City, STATE,
Maintained adequate levels of condiments and well-stocked stations to keep service flowing smoothly.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces, set tables quickly to facilitate table turns during high volume periods.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Removed debris and trash from dining area to keep rooms clean and fresh for guests.
Supported servers by responding to guest needs and retrieving items.
Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Education
Expected in
High school: Lower Cape May Reg High School - Cape May, NJ GPA:
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere own reliable car, Authorized to work in the US for any employer.
Currently reside in Northflied, NJ as well as Cape May, NJ.
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