Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Snohomish High School Snohomish, WA Expected in 06/2001 High School Diploma : - GPA :
Work History
Marriott International - Waitress
Naperville, IL, 04/2005 - 01/2020
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted enthusiastic and prompt service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
Pet Coach To The Rescue - Assistant Dog Trainer
City, STATE, 04/2019 - 09/2019
  • Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Alfy's Pizza And Pasta - Cook/Waitress
City, STATE, 09/2001 - 02/2008
  • Ordered and received products and supplies to stock kitchen areas.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Scheduled reservations and managed seating arrangements in popular 50-seat banquet rooms.
  • Assisted with various banquet food stations, set up and service to multiple dining areas.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

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Resume Overview

School Attended

  • Snohomish High School

Job Titles Held:

  • Waitress
  • Assistant Dog Trainer
  • Cook/Waitress

Degrees

  • High School Diploma

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