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waitress resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 5+ years background providing high-quality service to customers.

Dedicated administrative assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Credentialed LPN offering 10+ years of experience providing compassionate care in a skilled nursing/long term care environment.

Skills
  • Menu memorization
  • Point of Sale (POS) system operations
  • High-volume dining
  • Table Bussing
  • Dining customer service
  • Effective customer upselling
  • Liquor, wine and food service
  • Sales Techniques
  • Food safety understanding
Education and Training
Willoughby-Eastlake Technical Center Willoughby, OH Expected in 06/2001 LPN License : Nursing - GPA :
Mentor High School Mentor, OH Expected in 06/2001 High School Diploma : - GPA :
Experience
Healthcare Services Group - Waitress
Arden, NC, 01/2016 - 09/2016
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Informed customers about specials, upselling additional food and drink items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Refilled drinks and checked with diners to meet specific needs.
  • Monitored dining rooms for safety and customer needs.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Healthcare Services Group - Waitress
Asheville, NC, 04/2013 - 12/2015
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Refilled drinks and checked with diners to meet specific needs.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Informed customers about specials, upselling additional food and drink items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided timely checks on guest needs and brought requests.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Relayed orders and special requests to cooks.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Documented food orders and ran items to guest tables in dining room.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Implemented sanitary food handling, holding and service protocols.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Performance Food Group - Administrative Assistant
Hendersonville, NC, 08/2012 - 02/2013
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Responded effectively to sensitive inquiries or complaints.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Monitored office equipment and scheduled repairs.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Oversaw office inventory and timely reordering of supplies.
  • Processed financial documents, contracts, expense reports and invoices.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Met incoming guests and clients, offering immediate assistance.
  • Responded to inquiries via email, telephone and social media platforms.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Assisted with special projects supporting sales and marketing campaigns.
  • Drafted professional business documents for various managers and executives.
  • Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
  • Answered and routed telephone calls and took messages.
Allenbrooke Nursing And Rehabilitation Center, Llc - LPN Charge Nurse
Memphis, TN, 03/2003 - 06/2010
  • Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
  • Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
  • Analyzed charts and utilized data to recommend proper treatment courses to physicians.
  • Monitored patients with incontinence issues, both after procedures and in recovery from trauma, installing catheters and monitoring bedpans to keep patients safe and comfortable.
  • Supported nurses in routine wound care and attending to complex lacerations and punctures.
  • Conducted daily rounds to assess patient condition and distribute medications.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Recorded patient medical history, vital statistics and test results in medical records.
  • Counseled and educated patients specific to diagnosis and health history.
  • Managed intravenous medication to stabilize patient blood pressure and heart.
  • Documented and collected vital signs to track patient conditions.
  • Evaluated patient care needs to prioritize treatment and maintain patient flow.
  • Assisted physicians with patient scans and examinations during diagnostic processes.
  • Collected blood, urine or sputum samples from patients to perform routine lab tests.
  • Advocated for patients by respecting and supporting values, basic rights and beliefs.
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Planned professional development of nurses with ranging experience levels, encouraging continual education and adaptation to evolving circumstances.

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Resume Overview

School Attended

  • Willoughby-Eastlake Technical Center
  • Mentor High School

Job Titles Held:

  • Waitress
  • Waitress
  • Administrative Assistant
  • LPN Charge Nurse

Degrees

  • LPN License
  • High School Diploma

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