, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Friendly [Job Title] with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Skills
High-volume dining
Point of Sale (POS) system operations
Menu memorization
Sales Techniques
Buffet setup and takedown
Table Bussing
Experience
04/2020 to 09/2021WaitressHilton Worldwide | Lake Buena Vista, FL,
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Developed strong and lasting resident relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Operated POS terminals to input orders, split bills and calculate totals.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Set up tables and counters to prepare dining and serving areas.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
01/2021 to 06/2021Cashier Firehouse Subs | Lafayette, IN,
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Operated cash register, collected payments and provided accurate change.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Helped customers find specific products, answered questions and offered product advice.
Processed all sales transactions promptly to prevent long customer wait times.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Backed up [Type] department by stocking shelves, retrieving products and helping customers.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
05/2020 to 12/2020CashierFirehouse Subs | Lake Worth, TX,
Operated cash register, collected payments and provided accurate change.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Education and Training
Expected in 04/2019High School Diploma | Bastrop High School, Bastrop, LAGPA:
Expected in | Grambling State University Lab High School, Grambling, LAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.