Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Always ready and excited to experience a new challenge in life.
Accomplishments
Research
Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
Recognized by peers and management for going above and beyond normal job functions.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Increased customer attendance by providing fast and friendly service.
Assigned patrons to tables suitable for their needs and according to rotation
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Greeted each customer with friendly eye contact.
Performed all transactions in a cordial, efficient and professional manner.
Spoke with patrons to ensure satisfaction with food and service.
Exceeded corporate target for customer satisfaction for 3 weeks in a row, receiving Employee of the week for all three weeks.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Reporting
Maintained status reports to provide management with updated information for client projects.
Leadership
Served as key contributing member to Leadership team.
Core Qualifications
Computer proficient
Client-focused
Results-oriented
Financial records and processing
Training and development
Accounting and finance background
Exceptional time management skills
Adaptable
Suggestive selling
Basic accounting
Outstanding customer service
Problem solving
Food service
Balancing the cash register
Cash and credit transactions
Experience
2013 to 05/2013
WaitressHilton Worldwide – Anaheim, CA,
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Skillfully anticipated and addressed guests' service needs.
Delivered exceptional, friendly and fast service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Effectively used items in stock to decrease waste and profit loss.
Correctly calculated charges, issued bills and collected payments.
Maintained neat and attractive bakery food cases.
Promoted and endorsed the company to bring in new business.
Politely answered phones promptly and recorded and confirmed reservations.
05/2012 to Current
Waitress/managerCompass Group Usa Inc – Oklahoma City, OK,
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Correctly calculated charges, issued bills and collected payments.
Promoted and endorsed the company to bring in new business.
Politely answered phones promptly and recorded and confirmed reservations.
Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Trained new employees to the specification of the owner.
2012 to 04/2012
Assistant ManagerJbt Corporation – Kingston, NY,
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Communicated clearly and positively with co-workers and management.
Packaged menu items into bags or trays and placed drink orders into carriers.
Cut and chopped food items and cooked on a grill or in fryers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Mastered Point of Sale (POS) computer system for automated order taking.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Worked well with teammates and openly invited coaching from the management team.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
09/2010 to 09/2011
Assembler/FabricatorSimonton Windows – City, STATE,
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Assembled components with hand and power tools.
Assessed work for errors or compliance issues and made corrections and modifications when necessary.
Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
Reviewed and verified all work was in compliance with sales orders and customer requirements.
Retrieved correct materials from product inventory to perform various fabrication duties.
Determine materials, tools and equipment needed for product orders.
07/2010 to 09/2010
Driver/Sale RepreseniveSchwans Food Service – City, STATE,
Completed a daily pre-trip inspection checklist before first delivery of the day.
Selected the most efficient routes in compliance with delivery instructions and fuel policy.
Presented customers with bills and receipts and collected payments for goods delivered.
Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
Established long-term customer relationships through prompt and courteous service.
Resolved customer complaints and adjusted orders. Resolved customer complaints and adjusted orders.
Processed payments by accepting cash, checks and credit card payments.
Pulled customer tickets to fulfill orders.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Worked flexible schedule to accommodate changing customer levels.
Developed and executed sales promotions.
Provided expert product and service information.
Maintained up-to-date knowledge of customer buying habits.
03/2010 to 06/2010
Customer Service/Sales RepresentiveConvergy – City, STATE,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Recommended and helped customers select merchandise based on their needs.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
09/2009 to 03/2010
Secretary/AssistantMichael T Burgett C.P.A – City, STATE,
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
Maintains customer confidence and protects operations by keeping information confidential.
Prepares reports by collecting information.
Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Keeps equipment operational by following manufacturer instructions and established procedures.
Secures information by completing database backups.
Provides historical reference by utilizing filing and retrieval systems.
Maintains technical knowledge by attending educational workshops; reading secretarial publications.
Contributes to team effort by accomplishing related results as needed.
Education
Expected in 2017
Associates: Psychology business finance Eastern Oklahoma State College - McAlester, OK GPA: Psychology business finance
Expected in
Associate of Science: Business Management Eastern Oklahoma State College - Wilburton, OK GPA:
Skills
Professional and friendly
Multi-tasking
Professional and friendly
Proficient and fast learner
Additional Information
Willing to relocate for the right opportunity.
Always ready to learn a new trade for any job. The more I know the better I will succeed in life
Valid drivers license
Valid and updated liquor license.
Education
Expected in 2006
Associate of Science: Business Management Eastern Oklahoma State College - Wilburton, OK GPA:
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