LiveCareer-Resume

waitress resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Always ready and excited to experience a new challenge in life. 
Accomplishments
Research
  • Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
  • Recognized by peers and management for going above and beyond normal job functions.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
  • Increased customer attendance by providing fast and friendly service.
  • Assigned patrons to tables suitable for their needs and according to rotation
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Greeted each customer with friendly eye contact.
  • Performed all transactions in a cordial, efficient and professional manner.
  • Spoke with patrons to ensure satisfaction with food and service.
  • Exceeded corporate target for customer satisfaction for 3 weeks in a row, receiving Employee of the week for all three weeks. 
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Reporting
  • Maintained status reports to provide management with updated information for client projects.
Leadership
  • Served as key contributing member to Leadership team.
Core Qualifications
  • Computer proficient 
  • Client-focused
  • Results-oriented
  • Financial records and processing
  • Training and development
  • Accounting and finance background
  • Exceptional time management skills
  • Adaptable
  • Suggestive selling
  • Basic accounting
  • Outstanding customer service
  • Problem solving
  • Food service
  • Balancing the cash register
  • Cash and credit transactions
Experience
2013 to 05/2013
Waitress Hilton Worldwide Anaheim, CA,
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Skillfully anticipated and addressed guests' service needs.
  • Delivered exceptional, friendly and fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Effectively used items in stock to decrease waste and profit loss.
  • Correctly calculated charges, issued bills and collected payments.
  • Maintained neat and attractive bakery food cases.
  • Promoted and endorsed the company to bring in new business.
  • Politely answered phones promptly and recorded and confirmed reservations.
05/2012 to Current
Waitress/manager Compass Group Usa Inc Oklahoma City, OK,
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Correctly calculated charges, issued bills and collected payments.
  • Promoted and endorsed the company to bring in new business.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. 
  • Trained new employees to the specification of the owner.
2012 to 04/2012
Assistant Manager Jbt Corporation Kingston, NY,
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Communicated clearly and positively with co-workers and management.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Worked well with teammates and openly invited coaching from the management team.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
09/2010 to 09/2011
Assembler/Fabricator Simonton Windows City, STATE,
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Assembled components with hand and power tools.
  • Assessed work for errors or compliance issues and made corrections and modifications when necessary.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
  • Reviewed and verified all work was in compliance with sales orders and customer requirements.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
  • Determine materials, tools and equipment needed for product orders.
07/2010 to 09/2010
Driver/Sale Represenive Schwans Food Service City, STATE,
  • Completed a daily pre-trip inspection checklist before first delivery of the day.
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Established long-term customer relationships through prompt and courteous service.
  • Resolved customer complaints and adjusted orders. Resolved customer complaints and adjusted orders.
  • Processed payments by accepting cash, checks and credit card payments.
  • Pulled customer tickets to fulfill orders.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Worked flexible schedule to accommodate changing customer levels.
  • Developed and executed sales promotions.
  • Provided expert product and service information.
  • Maintained up-to-date knowledge of customer buying habits.
03/2010 to 06/2010
Customer Service/Sales Representive Convergy City, STATE,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Recommended and helped customers select merchandise based on their needs.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
09/2009 to 03/2010
Secretary/Assistant Michael T Burgett C.P.A City, STATE,
  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
  • Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
  • Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
  • Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Prepares reports by collecting information.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Keeps equipment operational by following manufacturer instructions and established procedures.
  • Secures information by completing database backups.
  • Provides historical reference by utilizing filing and retrieval systems.
  • Maintains technical knowledge by attending educational workshops; reading secretarial publications.
  • Contributes to team effort by accomplishing related results as needed.
Education
Expected in 2017 to to
Associates: Psychology business finance
Eastern Oklahoma State College - McAlester, OK
GPA:
Psychology business finance
Expected in to to
Associate of Science: Business Management
Eastern Oklahoma State College - Wilburton, OK
GPA:
Skills
  • Professional and friendly
  • Multi-tasking
  • Professional and friendly
  • Proficient and fast learner
Additional Information
  • Willing to relocate for the right opportunity.
  • Always ready to learn a new trade for any job. The more I know the better I will succeed in life
  • Valid drivers license
  • Valid and updated liquor license.
Education
Expected in 2006 to to
Associate of Science: Business Management
Eastern Oklahoma State College - Wilburton, OK
GPA:

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Resume Overview

School Attended

  • Eastern Oklahoma State College
  • Eastern Oklahoma State College

Job Titles Held:

  • Waitress
  • Waitress/manager
  • Assistant Manager
  • Assembler/Fabricator
  • Driver/Sale Represenive
  • Customer Service/Sales Representive
  • Secretary/Assistant

Degrees

  • Associates
  • Associate of Science

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