Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Outgoing Employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Looking for bigger and better opportunities to expand my knowledge and skills for a better future.
Skills
Safe food handling
High-volume dining
Point of Sale (POS) system operations
Menu memorization
Effective sales techniques
Dish preparation
Effective customer upselling
Menu knowledge
Bussing expertise
Food safety understanding
Dining customer service
Conflict and dispute resolution
Payment processing
Cash management
Coin counting
Basic computer skills
Fast learner
Education and Training
High School Diploma: , Expected in 06/2018 Masters Learning Institute - Tye, TX, GPA:
Experience
Waitress, 08/2018 to 08/2019 Holiday Retirement – Fresno, CA,
Calculated charges, issued table checks and collected payments from customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Answered phones politely and promptly, accurately recording and confirming reservations.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Partnered with team members to efficiently serve food and beverages.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Minimized customer wait times by efficiently taking and filling over # orders each day.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in -3 compartment sink.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Prepared salads and appetizers to back up kitchen staff.
Cashier, 08/2017 to 11/2017 Bj's Wholesale Club, Inc. – Woodbury, NJ,
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Smoothly processed incoming orders, handling over # transactions per day with exceptional accuracy.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Carhop, 02/2017 to 06/2017 Sonic – Union City, GA,
Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
Completed opening, closing and shift change tasks to promote store efficiency.
Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
Completed Carhop training program in timeframe.
Answered product and order questions accurately and professionally.
Delivered food within the right minutes to meet quality and service standards.
Verified orders and bagged items for easy transport.
Maintained knowledge of new offerings and upsold promotional items and specials.
Independently resolved customer concerns to correct problems and promote brand loyalty.
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