Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Outgoing Employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Looking for bigger and better opportunities to expand my knowledge and skills for a better future.

  • Safe food handling
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Effective sales techniques
  • Dish preparation
  • Effective customer upselling
  • Menu knowledge
  • Bussing expertise
  • Food safety understanding
  • Dining customer service
  • Conflict and dispute resolution
  • Payment processing
  • Cash management
  • Coin counting
  • Basic computer skills
  • Fast learner
Education and Training
High School Diploma: , Expected in 06/2018
Masters Learning Institute - Tye, TX,
Waitress, 08/2018 to 08/2019
Holiday RetirementFresno, CA,
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Partnered with team members to efficiently serve food and beverages.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Minimized customer wait times by efficiently taking and filling over # orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in -3 compartment sink.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Prepared salads and appetizers to back up kitchen staff.
Cashier, 08/2017 to 11/2017
Bj's Wholesale Club, Inc.Woodbury, NJ,
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Smoothly processed incoming orders, handling over # transactions per day with exceptional accuracy.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Carhop, 02/2017 to 06/2017
SonicUnion City, GA,
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Completed Carhop training program in timeframe.
  • Answered product and order questions accurately and professionally.
  • Delivered food within the right minutes to meet quality and service standards.
  • Verified orders and bagged items for easy transport.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.

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School Attended

  • Masters Learning Institute

Job Titles Held:

  • Waitress
  • Cashier
  • Carhop


  • High School Diploma

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