Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

College undergrad majoring in Forensic Science ready to bring in-depth knowledge of all relevant branches of science and scientific research to a new team. Proficient in handling hazardous materials with care and identifying and testing evidence. Accurate and detailed with sound critical thinking skills. An excellent grasp of federal and state laws and court processes.

  • Beverage preparation
  • Upselling techniques
  • Tableside service
  • Communication skills
  • Menu memorization
  • Guest relations
  • Accurate money handling
  • Scheduling flexibility
  • Approachability
  • Computer skills
  • Self-directed learning
  • Reliability
  • Organization
  • Team Building
Work History
Waitress, 06/2019 to 08/2019
Hyatt Hotels Corp.Philadelphia, PA,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Prepared beverages and filled food orders for customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Used cash registers and credit card machines to cash out customers
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Retail Associate, 05/2018 to 08/2018
Dierbergs MarketsEdwardsville, IL,
Library Assistant, 08/2017 to 05/2018
Buncombe CountyWoodfin, NC,
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Marketed library's many services to visitors and patrons through active communication.
  • Enforced all university and housing policies and procedures.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Placed books on proper shelves when returned to circulation.
Retail Associate, 05/2017 to 08/2017
Dierbergs MarketsFlorissant, MO,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Used POS system to process sales, returns, online orders and gift card activations.
Bachelor of Science: Forensic Science, Expected in
Husson University - Bangor, ME
  • Minored in Biology
  • Member of Delta Sigma Delta
  • Elected President of Delta Sigma Delta in 2020
  • Elected President of Greek Governing Board in 2020
High School Diploma: , Expected in 06/2016
Rochester High School - Rochester, VT,
  • Member of International Thespian Society

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School Attended

  • Husson University
  • Rochester High School

Job Titles Held:

  • Waitress
  • Retail Associate
  • Library Assistant
  • Retail Associate


  • Bachelor of Science
  • High School Diploma

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