LiveCareer-Resume

waitress resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Outgoing waitress with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Skills
  • Order Accuracy and Delivery
  • High-Volume Dining
  • Customer Service and Rapport
  • Team Player
  • Warm and Friendly
  • Cool Under Pressure
  • Food and Beverage Service
  • Guest Flow
  • Error Identification
  • Greeting and Escorting Guests
  • Corrective Actions
  • Taking Reservations
  • Dietary Restrictions
Work History
Waitress, 07/2021 - Current
Agia Scottsdale, AZ,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Explained menu items and suggested appropriate options for food allergy concerns.
Cashier & Order Taker , 07/2021 - Current
Blue Skies Of Texas San Antonio, TX,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted over 50 costumers per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Waiter's Assistant, 01/2018 - 03/2020
Vacasa Edisto Island, SC,
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Prepared specialty desserts for customers for special occasions.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hostess, 01/2018 - 03/2020
Viking Ocean Cruise Lines City, STATE,
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Education
Bachelor of Jurisprudence: Law Enforcement, Expected in 05/2017
-
Turan University - Almaty, Kazakhstan,
GPA:
Status -
Languages
en :
Full Professional:
Negotiated :
:
Russian :
Native or Bilingual:
Negotiated :
:
Spanish :
Elementary:
Negotiated :
:

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Resume Overview

School Attended

  • Turan University

Job Titles Held:

  • Waitress
  • Cashier & Order Taker
  • Waiter's Assistant
  • Hostess

Degrees

  • Bachelor of Jurisprudence

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