waitress resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Responsible Waitress with 8 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Highly skilled waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
High-Volume Dining
Point of Sale (POS) System Operations
Menu Memorization
Transactions and Cash Handling
Service-Oriented
Cool Under Pressure
Customer Service and Rapport
Cleaning and Sanitizing
Relationship Building
Dining Room Cleaning and Upkeep
Age Verification
Service Oriented
Special Requests and Substitutions
High Energy and Stamina
Food and Beverage Service
Upselling and Cross Selling
Specials Promotion and Upselling
Point of Sale Systems
Menu Recommendations
Conflict and Complaint Resolution
Menu Memorization and Presentation
High Volume Dining
Ability to Lift 30 Pounds
Staff Training
Bathroom Servicing
Verbal and Written Communication
Team Player
Warm and Friendly
PPE Guideline Compliance
Workflow Coordination
Order Accuracy and Delivery
Food Safety Standards
Able to Lift 30 Pounds
Special Dietary Requirements
Food Inspection
Relationship Management
Effective Customer Upselling
Safe Food Handling
Check Payment Processing
Dining Customer Service
Table Bussing
Hors D'oeuvres Service
Liquor, Wine and Food Service
Buffet Setup and Takedown
Food Safety Understanding
Table Setting Arrangements
Dish Preparation
Sales Techniques
Price Memorization
Seating Assignment Preparation
Experience
Waitress, 01/2020 to 11/2022 Agia – Scottsdale, AZ,
Set up tables in between patrons to reduce wait times.
Presented menus and answered questions regarding items.
Filled condiments and napkin containers during slack periods.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Trained new employees to perform duties.
Brought wine selections to tables with appropriate glasses and poured for customers.
Garnished dishes and beverages to serve visually appealing menu items.
Presented food and beverages to guests at tables.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Explained menu items, describing ingredients and cooking methods upon request.
Responded to ad hoc cleaning duties at end of shift.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Presented menus to patrons to answer questions about menu items and make recommendations.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Stocked service areas with supplies during slow periods.
Relayed orders to service bar and kitchen via point-of-sale register system.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Restaurant Waitress, 03/2018 to 10/2019 Salt Lickers Cajun Bar And Grill – City, STATE,
Presented menus and answered questions regarding items.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Trained new employees on restaurant procedures and plating techniques.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Trained new employees to perform duties.
Served food and beverages to patrons and immediately remedied issues with orders.
Greeted customers, answered questions and recommended specials to increase profits.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to high volume of daily customers.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Explained menu items, describing ingredients and cooking methods upon request.
Operated POS terminals to input orders, split bills and calculate totals.
Stocked service areas with supplies during slow periods.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Informed customers of daily specials and signature menu items.
Addressed complaints to kitchen staff and served replacement items.
Cleaned tables and chairs to prepare dining area for next customers.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Served food and beverages to patrons and confirmed complete orders.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Filled condiments and napkin containers during slack periods.
Brought wine selections to tables with appropriate glasses and poured for customers.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Set up tables in between patrons to reduce wait times.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Garnished dishes and beverages to serve visually appealing menu items.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Prepared checks, itemizing total meal costs and taxes.
Responded to ad hoc cleaning duties at end of shift.
Car-Hop/Assistant Manager, 06/2012 to 11/2016 Sonic Drive-In – City, STATE,
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Completed inventory audits to identify losses and project demand.
Assigned work and monitored performance of project personnel.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Evaluated individual and team business performance and identified opportunities for improvement.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Produced thorough, accurate and timely reports of project activities.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed business performance data and forecasted business results for upper management.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Created and managed budgets for travel, training and teambuilding activities.
Reviewed completed work to verify consistency, quality and conformance.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Recruited and trained new employees to meet job requirements.
Education and Training
High School Diploma: , Expected in 05/2014 to Hardin County Highschool - Tennessee, GPA:
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