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Waitress Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking waitress with ten years of experience and solid background in customer service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. I am a single mother, pursuing a better career than I am currently in. I left high school my senior year when I got pregnant with my son, because going to school full time, and working full time while pregnant got to be a lot for me at the time. My son is now five years old, I just got my diploma and back on track with my education and I am enrolled at Johnson County Community College to get my bachelors in construction management.

Skills
  • Service prioritization
  • Point of Sale (POS) system operations
  • Menu memorization
  • Price memorization
  • Effective customer upselling
  • Check payment processing
  • Sales Techniques
Experience
Waitress, 04/2022 to Current
Holiday Retirement Kenner, LA,
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented food and beverages to guests at tables.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Manager, 05/2021 to 01/2022
Chick-Fil-A Mobile, AL,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Entered time and attendance logs in preparation for payroll.
  • Monitored staff performance and addressed issues.
  • Maintained adequate staffing to meet objectives within budget.
Waitress, 11/2019 to 01/2021
Ascena Retail Group Alpharetta, GA,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Increased sales of high margin menu items through effective upselling.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Cashier, 08/2020 to 11/2020
Company Name City, State,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Received payments for liquor and issued receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed multiple transactions per day with exceptional accuracy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
Manager, 06/2014 to 08/2019
Company Name City, State,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Generated reports to assess performance and make adjustments.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Handled over $1000 in funds each day in fast-paced environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Reviewed employee performance every three months and delivered constructive feedback to improve weaknesses.
Education and Training
Master of Arts: Construction Management, Expected in 05/2025
to
Johnson County Community College - Overland Park, KS
GPA:
  • 3.2 GPA
  • Completed courses covering scheduling, management, bidding and a variety of management material
  • This current semester I will be completing accounting, building codes and drafting
High School Diploma: , Expected in
to
Olathe North Sr High School - Olathe, KS
GPA:

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Resume Overview

School Attended
  • Johnson County Community College
  • Olathe North Sr High School
Job Titles Held:
  • Waitress
  • Manager
  • Waitress
  • Cashier
  • Manager
Degrees
  • Master of Arts
  • High School Diploma

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