Waitress Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am motivated by a self-perpetuating drive: knowledge for the sake of knowledge and that gives me a strong will to learn and provide in my community or even to take me further. My qualifications include a high school diploma, a diploma in Veterinary Assisting earned with honors. you could single out my tenacious ambition for learning and achieving my serviceability in any field. I am a versatile worker with exceptional communication and multi-tasking abilities. Most say I have an upbeat personality with outstanding coordination and memorization skills. I have been known to be efficient in any situations where my experience helps the company grow and improve business operations. I like to stay exceeding expectations for max performance. I operate well with minimal supervision to meet pressing objectives. I am detail-oriented with superb people skills. Engaging and helpful to any customers needs. I am attentive in experience with helping pet owners care for beloved animals. Dedicated to ensuring each animal gets necessary exercise and attention. I pride in my knowledge of animal behavior and wound care. Having Experience in policy development and staff management procedures positively impacts overall statute and productivity within a company. My strengths are in communications, memorizing, fast learning and relating to customers. I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am ready to be motivated to learn, grow and excel in life to take me where I need to be for my family.

  • Food preparation and safety
  • Guest relations
  • Stocking
  • Dining area cleanliness
  • Bar terminology expertise
  • Ordering procedures
  • Table setting
  • Food station setup
  • Bill computation
  • Performance improvement
  • Accurate money handling
  • Food spoilage prevention
  • Point of sale knowledge
  • Hospitality service expertise
  • Relationship Development
  • Verbal and written communication
  • MS Office
  • First Aid/CPR
  • Problem Resolution
  • Delivering laundered pieces
  • Safety-conscious
  • Adept at recordkeeping
  • Customer-oriented
  • Data Entry
  • Emergency and preventive care
  • Medication Administration
  • File and records management
  • Safety and compliance
  • Operational Improvement
  • Multi-tasking strength
  • Sales expertise
  • Professional demeanor
  • Product promotions
  • Loss prevention
  • Adapt to diverse groups
  • Relationship building
  • Exceptional customer service
  • Problem-solving skills
  • Excellent people skills
  • Product and service sales
  • Merchandising understanding
  • Customer relationship development
  • Effective planner
  • Beautiful presentation of food
  • New hire training
  • Kitchen equipment operation and maintenance
  • Food presentation talent
  • Hospitality and service industry background
  • Strong attention to safe food handling procedures
Work History
Waitress, 08/2019 to Current
Monarch Casino Black HawkReno, NV,
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Used cash registers and credit card machines to cash out customers, handling up to $ 600in cash per event.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Displayed enthusiasm and promoted enjoyable service to customers, successfully increasing referrals and walk-in business.
Dry Cleaner, 05/2019 to 07/2019
Marsden SouthPort Saint Lucie, FL,
  • Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
  • Started washers, dry cleaners, driers or extractors and regulated machine processes.
  • Used portable machines and neutralizer solutions to pre-soak, sterilize, scrub and spot-clean contaminated or stained articles.
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 1000 pieces per shift for large high-end revenue-producing business. Such as The World of Coke.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Collected soiled linens and clothing and pretreated stains.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Worked with customers who traveled for buisness to understand needs and provide delivery services for when they would be home.
  • Mixed and added detergents, dyes, bleaches and starches to clean, color, dry and stiffen articles.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Shift Manager, 12/2017 to 10/2018
Bojangles' Restaurants, Inc.Newland, NC,
  • Tracked receipts, employee hours and inventory movements.
  • Achieved substantial revenue by using market expertise and business knowledge to make proactive decisions.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Ordered and received products and supplies to stock kitchen areas.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
High School Diploma: Basic, Expected in 05/2012
East Coweta High School - Sharpsburg, GA
Shampoo Technician : Cosmetology, Expected in 05/2012
West Georgia Technical College - La Grange, GA
: Veterinarian Assisting, Expected in 02/2016
Ashworth College - Norcross, GA
  • Awarded High Honors
  • Graduated with 3.8 GPA

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • East Coweta High School
  • West Georgia Technical College
  • Ashworth College
Job Titles Held:
  • Waitress
  • Dry Cleaner
  • Shift Manager
  • High School Diploma
  • Shampoo Technician

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