Efficient Waitress with over 15 years of experience in expert and amazing service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.
Skills
Menu Memorization
Point of Sale Knowledge
Ordering Procedures
Table Setting Knowledge
To-Go Order Preparation
Food Spoilage Prevention
Food Tray Carrying
Banquet coordination
Compliance standards
Performance improvement
Dining area maintenance
Stocking and replenishing
Food station setup
Hospitality service expertise
Wine knowledge
Bar terminology
High-Volume Dining
Food Preparation and Safety
Bill Computation
Bar Terminology Expertise
Guest Seating Arrangements
Daily Specials Memorization
Beverage preparation
Menu presentation
Item promotion
Tableside Service
Food and beverage pairings
Food running
Sales expertise
Front-of-house display creation
Upselling techniques
Education
Sachem High School NorthLake Ronkonkoma, NYExpected in 06/1998 – –High-school Diploma : - GPA:
Certifications
First Aid/CPR Certified
Work History
Hyatt Hotels Corp. - Waitress Tempe, AZ, 09/2015 - Current
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 30%.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Implemented new drink policies, reducing over-pouring by 19%.
Prepared specialty desserts for customers including sundays and pastries.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Bussed and reset 60 tables per shift, working efficiently to keep dining room and work areas clean.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Displayed enthusiasm and promoted excellence service to customers, successfully increasing referrals and walk-in business.
Assessed 20,000 square-foot restaurant and lounge according to state and federal cleanliness standards.
Checked identification to enforce age regulations for alcoholic beverages.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Upsold alot specialty items, wine selections and desserts to increase overall sales and exceed targets.
Used cash registers and credit card machines to cash out customers, handling average sale of $80 per table.
Department Of Defense - Waitstaff Manager Suffolk, VA, 05/2010 - 08/2016
Educated 25 waitstaff employees on menu updates and procedural changes.
Set and oversaw weekly and special event menu plans.
Oversaw day to day activities of 10 employees in restaurant establishment, fostering inspiring atmosphere to optimize employee experiences.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Monitored food preparation, production and plating for quality control.
Kinross Gold - Day Care Provider Reno, NV, 09/2001 - 08/2009
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Met with parents about daily activities, positive developments and issues.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Created and implemented diverse educational strategies to boost development.
Maintained effective schedule balance between rest periods, active play and instruction.
Kept notes of behavior issues, food served and medications administered to children.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Offered top-notch care to 6+ children at once, ranging in age from 2 to 5.
Applied positive behavior management techniques to enhance social interactions and emotional development.
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