Experienced Server offering over 1 year and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Skills
Beverage preparation
High-Volume Dining
Food Preparation and Safety
Ordering Procedures
Table Setting Knowledge
Order Accuracy
Daily Specials Memorization
Accurate money handling
Stocking and replenishing
Menu presentation
Dining area maintenance
Liquor regulations and compliance
Bagging and Packaging
Customer Complaint Resolution
Cash Register Operation
Payment processing
Cash register systems
Multi-tasking ability
Credit card processing
Basic math skills
Cash register skills
Cash balancing
Menu Memorization
Point of Sale Knowledge
Order Delivery Practices
Bill Computation
To-Go Order Preparation
Food Spoilage Prevention
Food Tray Carrying
Cash Handling
Hospitality service expertise
Food running
Point-of-sale system operation
ID Verification
Sales
Product Knowledge
Payment Collection
Coupons and gift cards
Cash drawer management
Cleanliness
Check cashing
Drawer management
Customer assistance
Cleaning and sanitizing
Work History
08/2019 to Current
WaitressAramark Corp. – Fairfield, IA,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Used cash registers and credit card machines to cash out customers, handling average sale of $30 per table.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Prepared beverages and filled food orders for customers.
Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
Displayed enthusiasm and promoted efficient service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
07/2019 to 08/2019
Park LeaderThe Tjx Companies, Inc. – Sparks, NV,
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed lesson plans daily to keep the children on track and educated.
Taught children the importance of physical education by playing kickball, soccer, basketball, and baseball.
Enforced rules that children had to follow in order to stay in the program.
05/2018 to 06/2019
Front End CashierWegmans Food Supermarkets Inc. – City, STATE,
Greeted customers and responded to requests for information.
Performed cash, card and check transactions for customer purchases.
Approached every question or concern with calm and level-headed approach to successfully address any need.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted with purchasing decisions and located merchandise for customers.
Educated customers on promotions to enhance sales.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Assisted customers by answering questions and fulfilling requests.
Maintained organized and orderly front end and removed carts, baskets and debris.
Informed front end manager of equipment repair and replacement needs to maintain operations.
Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
Education
Expected in 06/2019
High School Diploma: Jamestown High School - Jamestown, NY GPA:
Elected to Class President for Student Organization in 2015 to 2019
Elected Captain of Softball and Basketball teams
Member of National Honor Society
Graduated in Top 10% of Class
Expected in 05/2023
Bachelor of Science: Public Accountancy & Finance SUNY At Fredonia - Fredonia, NY GPA:
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