Experienced Worker offering three years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Skills
Tableside service
Table setting
High-Volume Dining
Point of Sale Knowledge
Order Delivery Practices
Bill Computation
Order Accuracy
Food Tray Carrying
Accurate money handling
Dining area cleanliness
Food preparation
Stocking and replenishing
Refunds and exchanges
Product upselling
Payment collection
POS Systems
Cash Drawer Management
Merchandise Restocking
Refund Handling
Beverage preparation
Menu Memorization
Wine Service
Food Preparation and Safety
Ordering Procedures
To-Go Order Preparation
Daily Specials Memorization
Hospitality service expertise
Menu presentation
Food running
Cash Handling
Customer assistance
Credit card processing
Cash register operations
Stocking and Replenishing
Drawer Management
Bagging and Packaging
Cash Register Operation
Currency Sorting
Work History
Waitress, 04/2019 to 08/2019 Cache Creek Casino Resort – Brooks, CA,
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Decreased customer wait times by efficiently carrying three to four plates at one time without spilling or dropping food.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Upsold drink specialty items to increase overall sales and exceed targets.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Checked identification to enforce age regulations for alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Prepared beverages and filled food orders for customers.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Cashier, 11/2018 to 08/2019 Regal Cinemas Corporation – Victor, NY,
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Waitress, 08/2018 to 02/2019 Cache Creek Casino Resort – Brooks, CA,
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Decreased customer wait times by efficiently carrying four to five plates at one time without spilling or dropping food.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared specialty deserts for customers including Milkshakes and Banana Splits.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Prepared beverages and filled food orders for customers.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Education
High School Diploma: , Expected in 06/2017 St. James High School - Murrells Inlet, SC GPA:
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