Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dynamic restaurant professional with 6 years in FOH. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 6 years of experience.

Energetic Waitress with 6 years of experience Ihop dining. Expert in managing over 4-6 tables at once with perfect accuracy and efficiency. Skilled in serving with fantastic memorization abilities and outgoing personality.

Focused ihop with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly with over 6 years of experience in food industry.

Skills
  • Cash drawer balancing
  • Credit and cash transactions
  • ID verification
  • Loss prevention
  • Coin counting
  • Customer greeting
  • Cash register operation
  • Payment processing
  • Issue resolution
  • POS systems
  • Safe food handling
  • Menu memorization
  • Table setting arrangements
  • Bussing expertise
  • Food safety understanding
  • Price memorization
  • Dining customer service
  • Seating assignment preparation
  • Menu knowledge
  • Food inspection
  • Check payment processing
  • Relationship management
  • Point of Sale (POS) system operations
Experience
Waitress, 01/2014 to Current
Life Care Centers Of AmericaLecanto, FL,
  • Checked order accuracy and food quality before delivering to customers.
  • Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Calculated charges, issued table checks and collected payments from customers.
Hostess, 01/2014 to 02/2014
Grand Beach HotelMiami Beach, FL,
  • Answered customer questions about hours, seating, current wait time and other information.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Answered questions about food and order statuses for waiting customers.
  • Got promoted to be a server within the next month working at ihop
Cashier, 07/2013 to 01/2014
State Of VirginiaStafford, VA,
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Helped customers find specific products, answering questions and offering advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
High School Diploma: , Expected in 06/2012
Desert Pines High School - Las Vegas, NV
GPA:
Certificate : Make Up Artist , Expected in 10/2019
Rika Make Up Academy - Las Vegas, NV,
GPA:

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Resume Overview

School Attended

  • Desert Pines High School
  • Rika Make Up Academy

Job Titles Held:

  • Waitress
  • Hostess
  • Cashier

Degrees

  • High School Diploma
  • Certificate

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