Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Skills
- Multi-line phone systems
- Appointment Scheduling
- Proficiency in medical management systems
- Scheduling expert
- Patient care and confidentiality
- Inventory Management
- Patient demographics
- Data Entry
- Supervision
- Customer service
- Operational Improvement
- Project Organization
- Team Building
- Team Management
- Business Operations
- Regulatory Compliance
- Problem Resolution
- Communications
- First Aid/CPR
- Process Improvement
- Relationship Development
- Organization
- MS Office
- Consulting
- Data collection and analysis
- Staff Management
- Business Development
- Budgeting
- Business administration
- Job inspections
- Sales and marketing
Education
Grantham University Lenexa, KS Expected in 05/2020 – – Certification : Medical Administrative Assistant - :
Northshore Technical Community College - Sullivan Bogalusa, LA Expected in 05/2012 – – Certification : Nursing Assistance - :
Covington High School Covington, LA Expected in 05/2012 – – High School Diploma : - :
Work History
Monarch Casino Black Hawk - Waitress
Reno, NV, 02/2018 - 03/2019
Reno, NV, 02/2018 - 03/2019
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification to enforce age regulations for alcoholic beverages.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Wesley Manor - Certified Nursing Assistant
Frankfort, IN, 05/2012 - 04/2016
Frankfort, IN, 05/2012 - 04/2016
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, including medication information, symptoms and allergies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Lunds Byerly's - Front End Manager
Saint Louis Park, MN, 08/2009 - 05/2012
Saint Louis Park, MN, 08/2009 - 05/2012
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained strong customer relations and effective customer service standards.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Developed and implemented robust training and mentoring strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employee performance and made recommendations for improvements.
- Codified office structures and processes to promote teamwork and performance.
- Oversaw cash flow of store, including cashier operations, bookkeeping and security.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Managed shelf inventory and customer-focused loss prevention strategies.
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School Attended
- Grantham University
- Northshore Technical Community College - Sullivan
- Covington High School
Job Titles Held:
- Waitress
- Certified Nursing Assistant
- Front End Manager
Degrees
- Certification
- Certification
- High School Diploma
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