Montgomery Street , San Francisco , CA 94105 Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Multi-line phone systems
Appointment Scheduling
Proficiency in medical management systems
Scheduling expert
Patient care and confidentiality
Inventory Management
Patient demographics
Data Entry
Supervision
Customer service
Operational Improvement
Project Organization
Team Building
Team Management
Business Operations
Regulatory Compliance
Problem Resolution
Communications
First Aid/CPR
Process Improvement
Relationship Development
Organization
MS Office
Consulting
Data collection and analysis
Staff Management
Business Development
Budgeting
Business administration
Job inspections
Sales and marketing
Grantham University Lenexa , KS Expected in 05/2020 – – Certification : Medical Administrative Assistant - GPA :
Northshore Technical Community College - Sullivan Bogalusa , LA Expected in 05/2012 – – Certification : Nursing Assistance - GPA :
Covington High School Covington , LA Expected in 05/2012 – – High School Diploma : - GPA :
Monarch Casino Black Hawk - Waitress Reno , NV , 02/2018 - 03/2019
Supervised restocking of salad bar and buffet for lunch and dinner service.
Checked identification to enforce age regulations for alcoholic beverages.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Wesley Manor - Certified Nursing Assistant Frankfort , IN , 05/2012 - 04/2016
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained client medical history, including medication information, symptoms and allergies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Lunds Byerly's - Front End Manager Saint Louis Park , MN , 08/2009 - 05/2012
Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Recorded financial transactions and performed account reconciliations.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Maintained strong customer relations and effective customer service standards.
Motivated employees to perform at peak productivity with morale-boosting programs.
Developed and implemented robust training and mentoring strategies.
Established and updated work schedules to account for changing staff levels and expected workloads.
Evaluated employee performance and made recommendations for improvements.
Codified office structures and processes to promote teamwork and performance.
Oversaw cash flow of store, including cashier operations, bookkeeping and security.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Worked with security staff and law enforcement on shoplifting and vandalism response.
Managed shelf inventory and customer-focused loss prevention strategies.
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