(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction

  • Multi-line phone systems
  • Appointment Scheduling
  • Proficiency in medical management systems
  • Scheduling expert
  • Patient care and confidentiality
  • Inventory Management
  • Patient demographics
  • Data Entry
  • Supervision
  • Customer service
  • Operational Improvement
  • Project Organization
  • Team Building
  • Team Management
  • Business Operations
  • Regulatory Compliance
  • Problem Resolution
  • Communications
  • First Aid/CPR
  • Process Improvement
  • Relationship Development
  • Organization
  • MS Office
  • Consulting
  • Data collection and analysis
  • Staff Management
  • Business Development
  • Budgeting
  • Business administration
  • Job inspections
  • Sales and marketing
Grantham University Lenexa, KS Expected in 05/2020 Certification : Medical Administrative Assistant - GPA :
Northshore Technical Community College - Sullivan Bogalusa, LA Expected in 05/2012 Certification : Nursing Assistance - GPA :
Covington High School Covington, LA Expected in 05/2012 High School Diploma : - GPA :
Work History
Monarch Casino Black Hawk - Waitress
Reno, NV, 02/2018 - 03/2019
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Wesley Manor - Certified Nursing Assistant
Frankfort, IN, 05/2012 - 04/2016
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Lunds Byerly's - Front End Manager
Saint Louis Park, MN, 08/2009 - 05/2012
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Recorded financial transactions and performed account reconciliations.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Maintained strong customer relations and effective customer service standards.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Developed and implemented robust training and mentoring strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated employee performance and made recommendations for improvements.
  • Codified office structures and processes to promote teamwork and performance.
  • Oversaw cash flow of store, including cashier operations, bookkeeping and security.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Managed shelf inventory and customer-focused loss prevention strategies.

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Resume Overview

School Attended

  • Grantham University
  • Northshore Technical Community College - Sullivan
  • Covington High School

Job Titles Held:

  • Waitress
  • Certified Nursing Assistant
  • Front End Manager


  • Certification
  • Certification
  • High School Diploma

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