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Waitress Resume Example

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WAITRESS
Summary

Effective Customer Service with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in a multitude of environments.

Skills
  • Credit card payment processing
  • Report generation
  • Retail sales customer service
  • Microsoft Office expertise
  • Technologically savvy
  • Sales expertise
  • Conflict mediation
  • Quality control
  • Clerical support
  • Problem-solving abilities
  • High-energy attitude
  • Senior leadership support
  • Office equipment proficiency
  • Courteous demeanor
  • Adaptive team player
Experience
Company Name | City, StateWaitress02/2017 - Current
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Increased sales of high margin menu items through effective upselling.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Company Name | City, StateAdministrative Assistant05/2018 - 03/2019
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Arranged travel and hotel accommodations for domestic business meetings and trips.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Company Name | City, StateSales Associate04/2016 - 02/2018
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Offered product and service consultations and employed upselling techniques.
  • Prepared cash deposits up to $6,000 with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Reduced process lags by training employees on best practices and protocols.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education and Training
Courtland High School | City, StateHigh School Diploma06/2016
Germana | CityBachelor of Science in Nursing
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Resume Overview

School Attended

  • Courtland High School
  • Germana

Job Titles Held:

  • Waitress
  • Administrative Assistant
  • Sales Associate

Degrees

  • High School Diploma
    Bachelor of Science in Nursing

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