Waitress Resume Example
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WAITRESS
Summary
Effective Customer Service with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in a multitude of environments.
Skills
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Experience
Healthcare Services Group | Port Charlotte , FLWaitress02/2017 - Current
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Increased sales of high margin menu items through effective upselling.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Berry, Appleman & Leiden | Manassas , VAAdministrative Assistant05/2018 - 03/2019
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Arranged travel and hotel accommodations for domestic business meetings and trips.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Carter's, Inc. | Newark , DESales Associate04/2016 - 02/2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Offered product and service consultations and employed upselling techniques.
- Prepared cash deposits up to $6,000 with zero discrepancies.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Reduced process lags by training employees on best practices and protocols.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education and Training
Courtland High School | City, StateHigh School Diploma06/2016
Germana | CityBachelor of Science in Nursing
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Resume Strength
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- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Courtland High School
- Germana
Job Titles Held:
- Waitress
- Administrative Assistant
- Sales Associate
Degrees
- High School Diploma
Bachelor of Science in Nursing
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