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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated waitress well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Dependable with 3-4 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.

Skills
  • Hospitality service expertise
  • Sales expertise
  • Stocking and replenishing
  • Cash Handling
  • High-Volume Dining
  • Personable and friendly communications
  • Planning and Coordination
  • Daily cleaning and sanitation
  • Works well in fast past work environments
Work History
12/2018 to 11/2019
Waitress Hilton Worldwide Conroe, TX,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
02/2017 to 07/2018
Hostess Beaver Creek Ski Resort Beaver Creek, CO,
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.
  • Took information about guests' party size, led to seating, offered menus and adjust seating to accommodate groups with special request.
  • Every hour check restrooms and/or sweep floors.
02/2017 to 07/2018
Carside Specialist Hilton Worldwide Daniel Island, SC,
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared beverages and filled food orders for customers.
  • Took to-go orders over the phone, directed and managed all to-go orders including preparing containers for food to be boxed up and ready to-go.
  • Assist bartenders in stocking and taking orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answering ALL phone calls in a timely manner having great costumer service skils
06/2016 to 01/2017
Waitress Teds Coney Island City, STATE,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Bussed and reset each table per use, working efficiently to keep dining room and work areas clean.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Education
Expected in 04/2021
GED:
Wayne County Community College District - Detroit, MI
GPA:
  • Continuing education in Wayne Community College threw via online due to Covid 19
  • Student in GED Programe at Wayne Community College
Additional Information

Preferred to be contacted by email.

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Resume Overview

School Attended

  • Wayne County Community College District

Job Titles Held:

  • Waitress
  • Hostess
  • Carside Specialist
  • Waitress

Degrees

  • GED

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