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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proactive waitress with 6 years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Experienced Server with asolid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 6 years of related experience.

Skills
  • Tableside service
  • Upselling techniques
  • Beverage preparation
  • Order accuracy
  • Cash handling
  • Communication skills
  • Guest seating arrangements
  • Guest relations
  • Food station setup
  • Table setting
  • Performance improvement
  • Cash handling expert
  • Menu presentation
  • Food and beverage pairings
  • Sale expertise
  • Extremely quick learner
  • Fast and efficient
  • Dependable and honest
  • Highly reliable
  • Motivated team player
Work History
03/2014 to Current
Waitress Monarch Casino Black Hawk Black Hawk, CO,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
11/2013 to 05/2014
Restaurant Waitress Legends Moosic, PA,
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
06/2011 to 05/2013
Concession Stand Worker Palm Valley Cinema City, STATE,
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Communicated openly with management team during each shift to promote smooth workflows.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
  • Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Used cash register to tender change and process cash and credit card payments.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Education
Expected in 05/2013
High School Diploma:
Westview High School - Avondale, AZ
GPA:
Expected in 05/2020
Associate of Science: Cellular Biology
Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ
GPA:
Accomplishments

Currently the Chapter President of a collegiate society with nine members on my board. I was elected based on my high-grade point average and various recommendations from professors.

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Resume Overview

School Attended

  • Westview High School
  • Maricopa Community Colleges - Estrella Mountain Community College

Job Titles Held:

  • Waitress
  • Restaurant Waitress
  • Concession Stand Worker

Degrees

  • High School Diploma
  • Associate of Science

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