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Waitress Resume Example

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WAITRESS
Summary

Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering [Number]-year background providing high-quality service to customers. Dedicated Waitress with [Number] years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor. Focused [Job Title] with knowledge of customer service, time management and effective planning. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly with over [Number] years of hands-on experience.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Safe food handling
  • Effective sales techniques
  • Menu knowledge
  • Liquor, wine and food service
  • Dining customer service
Experience
Waitress | 07/2020 to CurrentJuanitos Mexican Restaurant - Mattoon, IL
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Waitress | 11/2017 to 06/2020Don Sol Mexican Grill Mattoon - Mattoon, IL
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Minimized customer wait times by efficiently taking and filling large volume of orders eachday.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Customer Service Cashier | 02/2015 to 01/2016Quality Inn - Mattoon, IL
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers warmly and responded to requests for information.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Helped customers find specific products, answered questions and offered advice.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education and Training
Mattoon High School - - Mattoon, IL | High School Diploma05/2008
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Resume Overview

Companies Worked For:

  • Juanitos Mexican Restaurant
  • Don Sol Mexican Grill Mattoon
  • Quality Inn

School Attended

  • Mattoon High School

Job Titles Held:

  • Waitress
  • Customer Service Cashier

Degrees

  • Mattoon High School - Mattoon, IL | High School Diploma

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