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Waitress Resume Example

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Makaila
Colebrook
Professional Summary

From these jobs and educational experiences, I have gained both professional and life experience. I have also gained skills that I can take with me throughout life and to other jobs. Some of the skills I have gained are; people and communication skills. I learned how to communicate with costumers in order to be able to gain their trust, and in turn gain relationships between customers and the business. I work hard to give the best service possible in order to maintain this relationship which makes for good feedback and consistent business with customers.

Skills
  • Table-side service
  • Beverage preparation
  • To-Go Order Preparation
  • Food Spoilage Prevention
  • Daily Specials Memorization
  • Front-of-house display creation
  • Food station setup
  • Food running
  • Hospitality service expertise
  • Performance improvement
  • Table setting
  • Menu Memorization
  • Guest Seating Arrangements
  • Order Accuracy
  • Food Tray Carrying
  • Stocking and replenishing
  • Dining area cleanliness
  • Item promotion
  • Communication skills
Education
Eastern Wayne High SchoolGoldsboro, NC06/2019High School Diploma
  • Member of National Honor Society
  • Member of Health Occupational Students of America
  • Received Wayne County Health Board Scholarship
  • Received AKA Debutante Scholarship
  • Awarded Regional Optimist Club Award
  • Professional development completed in Health Science
  • Received CPR certification
Wayne Community CollegeGoldsboro, NCExpected in 06/2021Associate of Arts: Linguistics
Work History
Jay's Kitchen- Waitress
Goldsboro, NC10/2019 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, to better help customers make a good decision.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset tables after each set of customers left, working efficiently to keep dining room and work areas clean.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Prepared beverages and filled food orders for customers.
  • Displayed enthusiasm and gave great service to customers, successfully increasing referrals and walk-in business and in turn gained regular customers.
  • Decreased customer wait times by efficiently carrying multiple plates at one time without spilling or dropping food.
  • Tasted food to ensure I could provide the customers with a good review on items and recommendation on items.
Jay's Kitchen - Restaurant Hostess
Goldsboro, NC01/2019 - Current
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Planned and executed 6 or more guest parties by organizing menus, spaces and special requests.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques, which were displayed at the entrance.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Documented reservations and communicated changes to guests using the host book
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Helped servers and bussers by taking drink orders, bussing tables and Serving food.
Ninja Express- Cashier
Goldsboro, NC11/2019 - 02/2020
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Served needs of more than 200 customers in a busy and fast environment.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Tennis

I played for three years in High School, it is a sport I really enjoy playing.

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Resume Overview

Companies Worked For:

  • Jay's Kitchen
  • Ninja Express

School Attended

  • Eastern Wayne High School
  • Wayne Community College

Job Titles Held:

  • Waitress
  • Restaurant Hostess
  • Cashier

Degrees

  • High School Diploma
    Associate of Arts : Linguistics

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