Waitress Resume Example
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Makaila
Colebrook
Professional Summary
From these jobs and educational experiences, I have gained both professional and life experience. I have also gained skills that I can take with me throughout life and to other jobs. Some of the skills I have gained are; people and communication skills. I learned how to communicate with costumers in order to be able to gain their trust, and in turn gain relationships between customers and the business. I work hard to give the best service possible in order to maintain this relationship which makes for good feedback and consistent business with customers.
Skills
- Table-side service
- Beverage preparation
- To-Go Order Preparation
- Food Spoilage Prevention
- Daily Specials Memorization
- Front-of-house display creation
- Food station setup
- Food running
- Hospitality service expertise
- Performance improvement
- Table setting
- Menu Memorization
- Guest Seating Arrangements
- Order Accuracy
- Food Tray Carrying
- Stocking and replenishing
- Dining area cleanliness
- Item promotion
- Communication skills
Education
Eastern Wayne High SchoolCity, State06/2019High School Diploma
- Member of National Honor Society
- Member of Health Occupational Students of America
- Received Wayne County Health Board Scholarship
- Received AKA Debutante Scholarship
- Awarded Regional Optimist Club Award
- Professional development completed in Health Science
- Received CPR certification
Wayne Community CollegeCity, StateExpected in 06/2021Associate of Arts: Linguistics
Work History
Company Name- Waitress
City, State10/2019 - Current
City, State10/2019 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, to better help customers make a good decision.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Checked identification to enforce age regulations for alcoholic beverages.
- Bussed and reset tables after each set of customers left, working efficiently to keep dining room and work areas clean.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Prepared beverages and filled food orders for customers.
- Displayed enthusiasm and gave great service to customers, successfully increasing referrals and walk-in business and in turn gained regular customers.
- Decreased customer wait times by efficiently carrying multiple plates at one time without spilling or dropping food.
- Tasted food to ensure I could provide the customers with a good review on items and recommendation on items.
Company Name- Restaurant Hostess
City, State01/2019 - Current
City, State01/2019 - Current
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Planned and executed 6 or more guest parties by organizing menus, spaces and special requests.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques, which were displayed at the entrance.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations and communicated changes to guests using the host book
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Helped servers and bussers by taking drink orders, bussing tables and Serving food.
Company Name- Cashier
City, State11/2019 - 02/2020
City, State11/2019 - 02/2020
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Served needs of more than 200 customers in a busy and fast environment.
- Assisted customers by answering questions and fulfilling requests.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Tennis
I played for three years in High School, it is a sport I really enjoy playing.
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Resume Overview
School Attended
- Eastern Wayne High School
- Wayne Community College
Job Titles Held:
- Waitress
- Restaurant Hostess
- Cashier
Degrees
- High School Diploma
Associate of Arts : Linguistics
