Waitress Resume Example
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WAITRESS
Professional Summary
Focused Customer Service Manager offering 5+ years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Well-versed in accounting functions with proficiency in Quick-Books, management, professional experience in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.
Skills
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Work History
Waitress, 06/2018 to 01/2020
Company Name – City, State
Company Name – City, State
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Prepared beverages and filled food orders for customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Home Health Aide, 12/2006 to 06/2018
Company Name – City, State
Company Name – City, State
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Administered medication as directed by physician.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
- Supervised daily activities and provided assistance when needed.
- Provided transportation, managing and scheduling appointments.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Customer Service Manager, 12/2004 to 10/2006
Company Name – City, State
Company Name – City, State
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Improved customer service initiatives by streamlining sales and order management processes.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Cashier/ Parts Chaser, 03/2002 to 11/2004
Company Name – City, State
Company Name – City, State
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Reviewed weekly sales circulars and monitored price changes.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with special services, account updates and promotional options.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma: 1995
Farmington High School - City, State
Farmington High School - City, State
No Degree: Computers And Business AdministrationSan Juan College - City, State
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Resume Overview
School Attended
- Farmington High School
- San Juan College
Job Titles Held:
- Waitress
- Home Health Aide
- Customer Service Manager
- Cashier/ Parts Chaser
Degrees
- High School Diploma : 1995
No Degree : Computers And Business Administration
