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Waitress Resume Example

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WAITRESS
Professional Summary

Focused Customer Service Manager offering 5+ years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Well-versed in accounting functions with proficiency in Quick-Books, management, professional experience in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

Skills
  • Menu Memorization
  • Ordering Procedures
  • Food Preparation And Safety
  • Table Setting Knowledge
  • Identification Checks
  • Drawer Management
  • Cash Register Operation
  • Budgeting and Reporting
  • Adherence to high customer service standards
  • Excellent time management skills
  • First Aid and Safety
  • Home health care expertise
  • Organization
  • Cash Handling
  • Hospitality service expertise
Work History
Waitress, 06/2018 to 01/2020
Denny's Restaurants Franchise Association – Farmington, NM
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared beverages and filled food orders for customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Home Health Aide, 12/2006 to 06/2018
Personal Employer – Farmington, NM
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Administered medication as directed by physician.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Supervised daily activities and provided assistance when needed.
  • Provided transportation, managing and scheduling appointments.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Customer Service Manager, 12/2004 to 10/2006
Smiths Food Store – Farmington, NM
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
Cashier/ Parts Chaser, 03/2002 to 11/2004
High Country Chevrolet – Aztec, NM
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Educated customers on promotions to enhance sales.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma: 1995
Farmington High School - Farmington, NM
No Degree: Computers And Business AdministrationSan Juan College - Farmington, NM
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Resume Overview

Companies Worked For:

  • Denny's Restaurants Franchise Association
  • Personal Employer
  • Smiths Food Store
  • High Country Chevrolet

School Attended

  • Farmington High School
  • San Juan College

Job Titles Held:

  • Waitress
  • Home Health Aide
  • Customer Service Manager
  • Cashier/ Parts Chaser

Degrees

  • High School Diploma : 1995
    No Degree : Computers And Business Administration

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