Experienced Server offering 4 years of experience and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Motivated to learn and continue growing as a waitress.
Skills
Bar Terminology Expertise
Table Setting Knowledge
Food Tray Carrying
Stocking and replenishing
Food running
Problem-solving
Organization
Team Work
Flexibility
Dining area maintenance
Menu Memorization
Daily Specials Memorization
Work History
Waitress, 02/2020 to Current Healthcare Services Group – Yanceyville, NC,
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Upsold specialty items, wine selections and desserts to increase overall sales.
Bussed and reset tables throughout shift, working efficiently to keep dining room and work areas clean.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress, 11/2017 to 02/2020 Healthcare Services Group – Aberdeen, SD,
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared beverages and filled food orders for customers.
Displayed enthusiasm and promoted positive service to customers, successfully increasing referrals and walk-in business.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Waitress, 08/2016 to 09/2017 Hilton Worldwide – Austin, TX,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Prepared beverages and filled food orders for customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista, 08/2015 to 08/2016 Common Spirit – Las Vegas, NV,
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Counted the drawer and closed down cafe at the end of the day.
Education
Bachelor of Arts: Psychology, Expected in 05/2020 University of Albany - Albany, NY, GPA:
Minored in Creative Writing.
Dean's List Spring 2018 & 2019, and Fall 2018 & 2019.
Graduated Summa Cum Laude
Graduated with 3.84 GPA
High School Diploma: , Expected in 06/2015 Thomas R. Proctor High School - Utica, GPA:
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