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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Courteous and reliable team member. I offer hard working skills along with a background in the healthcare setting. I have adapted quickly and efficiently to whatever task I am given. My time spent in the surgical hospital as a secretary and in clinical as a student nurse has prepared me for documentation of health files and communication with patients.

Skills
  • Meticulous and organized
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Organization and efficiency
  • Professional and polished presentation
  • Data entry
  • Flexible
  • Multitasking ability
Experience
01/XXX9 to Current
Waitress Holiday Retirement Boston, MA,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Increased sales of key menu items through effective upselling.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
08/XXX7 to 01/XXX9
Waitress Holiday Retirement Boyertown, PA,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
05/XXX7 to 08/XXX7
Unit Secretary St. Luke's Cornwall Hospital Cornwall, NY,
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Maximized office efficiency by answering more than 100+ incoming calls per day to provide office information and transfer calls to desired personal.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Managed unit call reception and routed calls to correct department.
  • Retrieved physicians' paperwork, including lab test requests.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created and maintained accurate and confidential patient files.
01/XXX7 to 05/XXX7
Front Desk Receptionist Fidelity National Information Services Oklahoma City, OK,
  • Set guest and group reservations and processed check-ins and check-outs.
  • Responded to inquiries and room requests made online, by phone or email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Monitored reservations to track incoming parties and special events.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education and Training
Expected in 05/XXX5
High School Diploma:
University Academy of Central Louisiana - Alexandria, LA
GPA:
Expected in 12/XXX9
Bachelor of Science: Major- Allied Health Minor- Biology
Louisiana College - Pineville, LA
GPA:

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Resume Overview

School Attended

  • University Academy of Central Louisiana
  • Louisiana College

Job Titles Held:

  • Waitress
  • Waitress
  • Unit Secretary
  • Front Desk Receptionist

Degrees

  • High School Diploma
  • Bachelor of Science

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