Caring individual dedicated to providing top level care for patients and support of medical professionals. Stay calm in stressful situations with goal-oriented mindset
Goal-focused waitress well-versed in any restaurant setting. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.
Skills
Snow removal
Rug shampooing
Detail-oriented
Patient scheduling
Compassionate client care
Community activities
Knowledge of state regulations
Client documentation
Safe food handling
Effective sales techniques
High-volume dining
Point of Sale (POS) system operations
Behavior redirection
Client safety and first aid
Organization and planning
Patient care planning
Experience
Waitress, 09/2018 to 06/2019 Hyatt Hotels Corp. – Seattle, WA,
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Inspected restrooms for cleanliness and availability of supplies 6 times per shift.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Checked order accuracy and food quality before delivering to customers.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Janitorial Cleaner, 06/2019 to 09/2019 Treehouse Foods – Works, IL,
Utilizes digital timekeeping system to document hours worked per day.
Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
Checked inventory for required supplies, including and documenting needed cleaning products.
Responded to requests promptly to clean and sanitize areas after accidents.
Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with a variety of rooms.
Disposed of trash, cleaned and organized bathroom areas and maintained supply inventory.
Wiped down various surfaces, including countertops using approved cleaning products to prevent growth of bacteria and viruses.
Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
Disinfected and mopped areas to maintain sanitation and cleanliness standards.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other employees in proper usage.
Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
Organized custodial closets to reduce time looking for needed shift items.
Swept and mopped floors with proper signage to prevent customer injury.
Maintained inventory of cleaning supplies and documented items requiring reorder.
Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
Dsp, 07/2019 to 10/2019 Bethesda Lutheran Homes – Aurora, CO,
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Emotionally suppor patients, monitoring changes in behavior for potentially dangerous changes.
Maintained calendar of social, recreational and educational events to enhance patient stays.
Answered office phone calls and emails, answering questions and scheduling appointments with doctors.
Transported client to doctor's appointments and to complete other related errands.
Completed data entries in charts and logbooks to document client progress.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Maintained clean and well-organized environment to promote client happiness and safety.
Enhanced patient wellbeing by supporting participation in recreational activities.
Education and Training
High School Diploma: , Expected in 06/2020 Franklin Adult Ed - Franklin, New Hampshire GPA:
High School Diploma: , Expected in 06/2020 Franklin Adult Education - Franklin, New Hampshire GPA:
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