Well-versed young woman with 4+ years of work experience. Diplomatic, engaging communicator, driven worker, and exceptional customer service provider. CPR/First Aid/AED certified. Maintains strong understanding of hospitality and extremely sociable.
Skills
Effective customer upselling
Point of Sale (POS) system operations
Menu memorization
Relationship management
Liquor, wine and food service
Credit card payment processing
Conflict mediation
Courteous demeanor
Upbeat attitude
Outgoing, welcoming personality
Product organization
Communication
Experience
Waitress, 08/2019 - 08/2020 Agia – Scottsdale, AZ,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Cleaned servers' sections, front desk, and cashier desk to keep restaurant clean when customers come in.
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