Hardworking with 3 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Menu memorization
Safe food handling
Point of Sale (POS) system operations
High-volume dining
Sales Techniques
Check payment processing
Dining customer service
Liquor, wine and food service
Table Bussing
Table setting arrangements
Wine pairings
Menu knowledge
Price memorization
Food safety understanding
Buffet setup and takedown
Effective customer upselling
Dish preparation
Experience
Waitress, 10/2018 - Current Cache Creek Casino Resort – Brooks, CA,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Server, 04/2018 - 06/2020 Chipotle – Troy, MI,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Processed customers' payments and provided receipts.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Calculated charges, issued table checks and collected payments from customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Senior Caregiver, 09/2017 - 11/2017 Sunrise Senior Living – Placentia, CA,
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Administered necessary medications as directed by care plan.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Improved patient outlook and daily living through compassionate care.
Helped clients with personal needs from exercise to bathing and personal grooming.
Education and Training
High School Diploma: , Expected in 06/2015 - Anderson High School - Anderson, CA GPA:
: CNA Course , Expected in 12/2014 - ROP - Anderson, CA, GPA:
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